Housing Provided - Front Desk/Housekeeping/Kitchen/Maintenance ASAP
We are currently hiring for Front Desk staff and Housekeepers/Laundry at our Carlsbad, NM location. Employees will work 84 hours (40 regular hours and 44 OT hours) a week (12 hours a day) on a 6 week on 2 week off rotation. On-site housing and meals are provided are you are working your 6 week hitch.
You will be responsible for welcoming guests with a professional image during registration and check-outs. Attend and respond to complaints as needed.
Process guest arrivals and departures while being pleasant, welcoming and professional;
Communicate daily with Managers, Housekeeping, Security and/or Maintenance team members on a regular basis in regard to issues of interest;
Oversee staff performance on a daily basis.
Compose and respond to emails/queries pertaining to the lodge on a daily basis;
Process payments with accuracy, answering telephones and managing other tasks at the front desk;
Maintain occupancy statistics, weekly billing procedures and other tasks required to operate efficiently;
Attend to guest complaints in a timely and professional manner;
Provide guests with knowledge of the facility including emergency evacuation procedures;
Light housekeeping/cleaning duties in and around the front desk and public areas;
Act as an ambassador for Target Lodging in all dealings with the public and team members;
To be familiar with and carry out duties and responsibilities in accordance with Health & Safety policies approved by Target Lodging along with Occupational Health & Safety regulations; and Perform other duties as required to assist in efficient lodge operations.
High School Diploma;
2 - 3 years valuable front desk experience; preferred
Clean Criminal Record and good verifiable references;
Ability to work cooperatively as a member of the team through personal behavior, work contribution and sharing of expertise and knowledge;
Proficient computer skills (Microsoft applications/Infinity software);
Ability to create and maintain Excel spreadsheets;
Excellent customer service skills with strong attention to detail;
Excellent Communication (written & verbal) and Interpersonal Skills;
Excellent comprehension and command of the English language (written & verbal);
Comfortable using various office equipment (i.e. fax, copier, computer);
Aptitude to work independently with sharp problem solving and decision making skills;
Self-motivation, confidence, discretion, and good judgment;
Capable of working long hours on your feet;
Ability to maintain confidentiality;
Excellent organizational and time management skills with the ability to prioritize and multi-task;
Good Listener and display patience and understanding;
Team Player; Reliable; and Demonstrate professional skills under stressful situations.
Prepare all rooms for new occupancy by replacing all bedroom linens and thoroughly cleaning (clean, mop, dust) each room to Company Standards
Work with the Housekeeping team to perform weekly scheduled cleaning of each occupied bedroom
Wash and fold all towels and bed linens in an orderly fashion
Clean toilets and shower stalls utilizing chemicals that are in accordance with the standards of the sewage treatment facility on site
Replenish paper products in bedrooms as needed
Wipe tops of door frames and walls as needed
Monitor inventory levels and inform Supervisor of any stock requests
Assist in the ad hoc tasks requests of the Housekeeper III
Respect the privacy and property of all residents within the facility
Entry Level Position
1 year of housekeeping or equivalent experience preferred
1-2 years of customer service experience preferred
Ability to stand for long periods of time required
Ability to work for short durations of time in extreme weather conditions
Must provide transportation to and from the camp sites
Must meet background and urinalysis pre-hire requirements
We are also accepting applications for Maintenance/Groundskeeping and Kitchen Staff.