Vacancy expired!
Job Description
We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.
Salary range: $35000 - $45000 per year.
Customer Call Representative Responsibilities:
Making sales or recommendations for products or services that may better suit client needs.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Qualifications
High School Diploma or equivalent.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Additional Information
- This is not a remote job
- Employee Assistance Program
- Flexible Schedule
Vacancy expired!