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FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.Due to continuous growth FROSCH has a terrific opportunity for a Leisure Help Desk Agent to provide support virtually or based in any of our U.S. office locations. In this role you will provide back-office support for various systems and assisting with managerial projects and initiatives. FROSCH values the talents and abilities of our employees and seeks to foster an open, cooperative and dynamic environment in which employees thrive. We truly believe that the success and growth of our employees has driven us to become a global leader in Travel Management.Resolve, at minimum, 150 Leisure Help tickets via FreshDesk every 30 days
Complete projects in a timely manner as assigned by the Leisure Help supervisor and other Leisure Help managerial staff
ClientBase Quality Control queries and database cleanup or data entry (approximately one to two hours per day)
Clientbase invoicing
Axus itinerary preparation
Deposit and post checks daily within the Deerfield office
Cover and provide support for the Front Desk/Reception as needed or instructed by the Office Manager.
Keep abreast of new developments, best practices, and new policies/protocols as they pertain to Leisure Help and Leisure travel
Create and publish materials to support learning and provide on-going job support as needed
Utilize technology and ongoing support to streamline workflow and agent processes
Project positive attitude with high energy, diplomacy, and creativity in work strategies
Facilitate team member and client support with a high degree of initiative, confidentiality, and professional demeanor
REQUIREMENTS/QUALIFICATIONSExpert knowledge in Clientbase
Intermediate to expert familiarity with Signature Travel Network technology tools
Experience with Axus/Pocket Travel Consultant preferred
Impeccable attention to detail
Excellent interpersonal skills
Can facilitate a variety of subjects including soft skills and technical skills
Ability to demonstrate adaptability and flexibility
Strong computer and administrative skills including proficiency in Microsoft Office, WebEx, and Adobe
Must be a team player and highly organized
Must be able to work independently and with minimal supervision
Clear and effective written and verbal communication skills
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans
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