Vacancy expired!
We have an exciting opportunity for an experienced Network Operations Center (NOC) Technician in support of a great client in Fort Worth, TX. The NOC Tech will be tasked with monitoring the operations of the NOC, as well as the IT infrastructure. As the NOC Technician, your roles and responsibilities may include, but not be limited to the following:
- Providing first level technical support for end-users, over the phone, through email and chat.
- Assessing and performing technical analysis of problems and outages as they occur across the Enterprise to evaluate/isolate root cause(s).
- Documenting and escalating Tier 2 and Tier 3 critical alerts to the appropriate technical support group.
- Receiving incoming customer requests for application, software, hardware, and telephone support.
- Utilizing case management to dispatch cases/trouble tickets to appropriate departments via an electronic ticketing system.
- Managing vendor access to the raised floor during equipment installations, upgrades, and problem resolution; holding vendors accountable for proximity and risk to other equipment.
- Performing installation and racking services for server and network-based equipment.
- Monitoring all public safety applications and online systems and corrects any related problems.
- Performing technical and complex functions related to operating, maintaining, and monitoring performance of Data Center information systems.
- Providing infrastructure and environmental monitoring for Platform, Network and Radio groups over during the shift.
- Experience with Network Operation Center infrastructure.
- Strong Support Center skills
- Experience with network support, and tracing
- Strong written and verbal communication skills
- Experience with TCP/IP and data packets
- Experience with Network Hardware and software implementation and configuration
- Experience with Exterior Gateway Protocols, Routing (BGP, OSPF, IS-IS)
- Experience with Network tuning
- Must be able to work onsite in Ft. Worth Texas
Vacancy expired!