Vacancy expired!
Job Description
ESSENTIAL DUTIES: Provide technical troubleshooting and repair assistance via telephone to Traulsen independent service agents Facilitate resolution of equipment and service performance complaints received from customers Investigate and assist Quality and Engineering with resolution development for equipment performance Conduct or support in house training Review for technical merit and process warranty claims within approval limitations Support upgrades and retrofit programs as needed Assist with the development of Owner’s Manuals, parts lists and technical document support.
Qualifications
EDUCATIONApplicable Technical Degree in HVAC-R or applicable experience in lieu of a degree
QUALIFICATIONS 3+ years experience in technical field support in refrigeration, HVAC or Electronics Good communication and listening skills Excellent customer focus and customer service skills Displays creativity and innovation Outstanding dependability and reliability Good problem solving and analysis
PHYSICAL REQUIREMENTS: Office Environment Repetitive use of telecommunications equipment and computers Some Manufacturing Floor and Warehouse Environment
Additional Information
ITW Food Equipment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status age, or any other characteristic protected by law.
If you are a qualified individual with a Disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact 817-740-6747 for information on how to contact us directly.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Vacancy expired!