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Kforce has a client that is seeking a Customer Service Representative in Friendswood, TX.Responsibilities:
Customer Service and Accounts Receivable
Communicate effectively with customers by phone and email to ensure the best service possible
Coordinate with sales team in the implementation of customer strategies
Receive and process customer purchase orders accurately and efficiently
Research and resolve issues pertaining to Customer Service nonconformances
Allocate and assign inventory to specific Customer orders
Customer order logistic handling, warehouse customer order placement and coordination
Complete an order "from front to back" in the ERP system - sending an order acknowledgment, entering the PO, allocating inventory, posting the invoice, sending to the customer, handling any issues
Handling documents such as BOLs, CoA's, hazardous material, etc.
Customer Collections
Cash posting and managing bi-monthly dunning report
Execute order management and transactions for accounts within Americas region
Coordinates entire order and supply management tasks (quote to cash) and ensure supply performance is delivered according company guidelines
Supervision of delivery plans and logistic processes
Active advising major customers with related Key Account Manager
Regular contacts with international wholesale clients via phone and email
Develop skills and knowledge to enable added value activities such as continuous improvements, process and cost optimization
Interactions with other departments on-site and abroad
Handle all phases of order processing such as order entry, invoice proofing, order maintenance, paperwork and miscellaneous invoice and sales history
Manage all activities relating to offsite consignment warehouse, as well as billing, coordinating inventory movement and purchasing
College degree strongly preferred but not required
4-5 years professional experience required
Experienced IT-user skills: MS Office (Word), ERP (MS Dynamics NAV or AX)
Experience with bill of ladings, certificate of analysis, packing lists, material safety data sheets, and all other required paperwork needed for shipping to domestic and foreign destinations
Candidate Profile:
High customer and service centricity with quality awareness
Pro-active behavior and interest for company, processes and product lines
Flexible with an appreciation of a fast-growing and multi-cultural environment
Highly organized with good problem solving skills
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00
Vacancy expired!