Vacancy expired!
- Drives continuous process improvement of customer account management
- Manage high-profile accounts requiring root cause analysis for barriers to payment and improving efficiencies by streamlining processes
- Oversee analysis on customer credit worthiness within established guidelines to make recommendations regarding extension of credit and credit amounts
- Responsible for customers open balances collections, reconciliations, unapplied payments & unapplied credit memos reconciliation
- Manage pro-active collections activities to highlight customer balances due in the current period and implement procedures for customer communications to obtain assurances of payment within payment terms
- Monitors accuracy of customer data in accounts receivable database to assist in collections activities
- Improve collections of customer accounts receivables and reduce outstanding aged accounts receivable balances by working in conjunctions with VP’s, Account Executives, CSM, Billing and Legal
- Provide operational support for accounts receivable balances outsourced for collections
- Provide timely recommendations to management for customer accounts receivable balances in dispute
- Oversee maintenance of customer credit and collections documentation to support audit and legal requirements
- Complete reporting for Supervisor as required
- Assist by providing analytical thoughts as guidance to peers on complex problems
- Analyze collections processes to recommend improvements.
- Champion of changes in policies and procedures
- 7+ years relevant experience in the area of Credit and Collections
- Bachelor's degree preferred
- CBA/CBF or equivalent certification
- Strong analytical and problem-solving skills
- Account reconciliation skills
- Strong collaboration skills with internal and external stakeholders
- Excellent organizational and communications skills
- Ability to work independently, multi-task and learn quickly to thrive in a fast-paced environment
- Ability to handle setbacks and challenges productively
- Demonstrates operational excellence
- Oracle Financial R12 and Collection Module
- Salesforce
- Strong MS Excel and MS Word skills
Vacancy expired!