Vacancy expired!
- The position of a Network Wireless L3 is responsible for the ongoing wireless network operations management to provide 24x7 support.
- The ideal candidate will have deep experience of networking technologies, such as wireless networking routing, switching and security; managing heterogeneous environment & generate metrics related to Network performance, capacity, availability, failure rates, and will also have a strong background in network performance management, service delivery and strategic operations planning with a strong technical orientation & creative in problem solving.
- Key responsibilities include:
- This is a hands-on technical role:
- Provide tier-3 (expert level) operational support for Cisco Wireless, Arista Wireless, Wireless LAN Controllers, Cloud Controllers to resolve critical business issues that require deep wireless network troubleshooting techniques and performance analysis
- Independently own the Wireless Network Infrastructure support solving complex issues and suggest design modifications as appropriate.
- Ensure SLAs are met Responsible for performance analysis, proactive troubleshooting and capacity planning for the Wireless Network platforms.
- Perform monitoring and maintenance of overall environment working with experienced team members.
- Perform change controls. Update process documentation and team portals
- Participate in troubleshooting, capacity planning and analysis, performance analysis & Root Cause Analysis.
- Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
- Automate operational tasks to make processes simpler and more robust.
- Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.
- Refresh heat-maps and operations plans for campus networks, and all WLAN, LAN connectivity
- Monitor and analyze statistical data to develop improvement plans for Wireless network and application performance
- Provide an effective Wireless network capacity plan
- Develop and monitor global weekly and monthly trending reports by business sectors to justify future growth
- Oversees the management of service level agreements (SLAs) with vendors and service providers
- Oversees and directs all aspects of the 24/7/365 mission critical network/telecommunication infrastructure operations; including planning, supporting, and maintaining functions
- Serves as the senior-level escalation point for network operations to resolve critical incidents
- Maintains policy and procedures manual, conducts monthly service review meetings with key stakeholders, and drive vendor governance
- Provides leadership, management, direction, and technical oversight for the network operations department
- Required Qualifications and Experience:
- Bachelor’s degree, or related qualification
- Certifications is a must (CCNA Wireless, CCNP Wireless, CCIE Wireless)
- Minimum 12+ years of working in a Wireless Network / Telecommunications role, with expert level experience with Wi-Fi technologies
- Experience of working in a multi-cultural, virtual team, across multiple geographical regions
- Hand on Experience of working on Cisco, Arista and Aruba Wireless Technologies
- Hand on Experience of working on managing Cisco Prime, Wireless LAN Controllers, Cloud based LAN Controllers
- Experience of conducting Wireless Site Surveys
- Experience of working on Wireless Standards 802.11 (a,b,dg,n,x), WIFI6
- Experience with technologies such as: Cisco/Arista / Aruba Fabric Path.
- Extensive support of Routing Protocols/Technologies such BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.
- Strong understanding of application communication methodologies.
- Ability to perform TCP/IP Network traces/packet captures with solid experience interpreting results.
- High level of confidence and competence communicating on bridges.
- Solid background in vendor management to drive incident resolution.
- Experience with monitoring tools and strategies.
- Execute and analyze packet captures using Wireshark and other related technologies.
- Perform or participate in complex maintenance or deployment activities.
- Create or modify documentation in response to new events and learnings.
- Routinely provide constructive feedback for improvement opportunities
- Ability to coordinate and direct activities across multiple teams
- Excellent customer focus and engagement skills
- Ability to develop solutions within a complex operational environment
- Excellent verbal and written communications skills
- Advanced knowledge of technical/business environment and problem determination strategies
- Develops and maintains standard operating procedure manual and processes used by the team
Vacancy expired!