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Location: AA Headquarters 1 (DFW-HDQ1)Additional Locations: NoneRequisition ID: 29545Overview Join us for a career with endless possibilities.Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You’ve come to the right place.You don’t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.What does it take to join us? We’re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.Fortunately, we’re building on almost a century of innovation and firsts in our industry – and we plan to continue that tradition of excellence.About The Job This job is a member of the Customer Planning Team within the Customer Experience Division. This position will be responsible for leading project team(s) through all phases of Customer Experience projects, including funding submission, requirements definition, business case development, planning and implementation. Also responsible for management of and reporting on assigned projects, with techniques and discipline to standard project management methodology.Specifically, you’ll do the following:
Leads management of and reporting on assigned projects, using standard project management methodology and tools
Oversees all aspects of assigned projects from original concept through final implementation
Acts as Customer Planning’s primary point of contact and subject matter expert for the project and other projects
Acts as resource to key internal departments to define and prioritize requirements
Prepares business case justifications in support of all capital asset requisitions
Uses project management tools and techniques to achieve project milestones in timely manner
Liaises with other Customer Experience Delivery groups and Airport analysts and with business owner(s)/customer(s) and all other areas/individuals and business stakeholders, including training, IT, testers etc. affected by the project
Ensures proper project document requirements and deliverables are clearly defined and delivered
About The Job (Continued)
Conducts project meetings; completes project tracking/analysis reports; reports to management and business owners regarding project progress, issues, and risks
Provides task and analytical guidance to project team
Coordinates field station preparedness and training support
Communicates project status to management and business leaders as necessary via presentations and other business documents
Identifies barriers and solutions requiring management intervention
Leads change management initiatives
Develops and assists in the development of detailed requirements and project scope
Defines and prioritizes Customer Planning requirements
Identifies concerns, research solutions and assist with testing
Negotiates for resources (as required) within the context of the project objectives, requirements, and priorities
Conducts project meetings; completes project tracking/analysis reports; reports to management and business owners regarding project progress, issues, and risks
Provides task and analytical guidance to project team
Coordinates field station preparedness and training support
Communicates project status to management and business leaders as necessary via presentations and other business documents
Identifies barriers and solutions requiring management intervention
Leads change management initiatives
Develops and assists in the development of detailed requirements and project scope
Defines and prioritizes Customer Planning requirements
Identifies concerns, research solutions and assist with testing
Negotiates for resources (as required) within the context of the project objectives, requirements, and priorities
Conducts project meetings; completes project tracking/analysis reports; reports to management and business owners regarding project progress, issues, and risks
Provides task and analytical guidance to project team
Coordinates field station preparedness and training support
Communicates project status to management and business leaders as necessary via presentations and other business documents
Identifies barriers and solutions requiring management intervention
Leads change management initiatives
Develops and assists in the development of detailed requirements and project scope
Defines and prioritizes Customer Planning requirements
Identifies concerns, research solutions and assist with testing
Negotiates for resources (as required) within the context of the project objectives, requirements, and priorities
Qualifications Required Qualifications
Undergraduate degree in Business Administration or related field or equivalent experience/training
3 years of airline experience
3 years Project Management experience
2 years experience developing business solutions, finance, or related analytical work
Customer Planning and/or operational (airport/res) experience or equivalent
Extensive experience writing business requirements including project and capital justifications
Knowledge of Microsoft Office to include Word, Excel, etc.
Knowledge of corporate policies and operational processes and procedures
Ability to work with minimal supervision
Qualifications (Continued) Required Qualifications (Continued)
Ability to work under pressure, prioritize projects, meet all deadlines, balance the big picture with the requisite details and maintain flexibility
Ability to effectively manage multiple, concurrent projects
Ability to effectively interact with all levels of employees
Ability to build strong consensus and achieve results though others
Ability to collaborate across a wide variety of departments and intra department
Preferred Qualifications
Project Management experience or airport related
Additional Locations: NoneRequisition ID: 29545Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history.
Vacancy expired!