Job Details

ID #2368192
State Texas
City Garland
Full-time
Salary USD TBD TBD
Source Liquidity Services
Showed 2019-05-29
Date 2019-05-29
Deadline 2019-07-28
Category Et cetera
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Operations Support Analyst II

Texas, Garland 00000 Garland USA

Vacancy expired!

Every organization has surplus – assets or inventory no longer required. Liquidity Services (NASDAQ: LQDT) works with clients to ensure surplus is intelligently transformed from a burden into a liquid opportunity that fuels the achievement of strategic goals. Our superior service, unmatched scale, and ability to deliver results enable us to forge trusted, long-term relationships with over 12,000 clients, including Fortune 1000 and Global 500 organizations as well as government agencies. With nearly $8 billion in completed transactions, over 3.5 million registered buyers, and reach into almost 200 countries and territories, we are the proven market leader in delivering smart surplus solutions.Liquidity Services operates in an entrepreneurial, collaborative, and vibrant workplace. We’re looking for team members who enjoy working in a fast-paced, relaxed environment – a place where you’ll be challenged and empowered to perform. Our core values – which include integrity, customer focus, relentless improvement, innovation to support leadership, and mutual trust and accountability – drive our individual and corporate success.The Operations Support Analyst will be responsible for driving and managing improvements for both internal and external clients. Successful candidates will identify and research opportunities to improve productivity and reduce defects leveraging our WMS, IMS & RPM software. The Operations Support Analyst will gain an in depth understanding of the Returns Management system and its operational impacts and will assist clients in enhancing and implementing this software. Use data and reporting to drive improvement opportunities with clients and operations Research reported issues within the operation and develop both operational as well as systemic solutions. Monitor health of processes through the use of reporting, identifying process areas that need attention Provide operational support for associates in the use of LSI systems. Must be able to influence remote operational teams without direct oversight of those teams Become an expert in all aspects of LSI’s warehouse systems. Work with clients to determine any type of file or data issues and drive to a resolution. Become the operational support expert for external clients. Develop support and enhancement tickets for systemic issues (WMS, IMS, RPM) within the operation. Participate in testing software enhancements for completeness and train LSI and client users on new system features Serve as the “voice of the user” by representing the user’s perspective throughout the Returns Management system life cycle. Assist customer support teams, and develop and implement training and communication materials that allow customers to understand the product and changes made to it.Education/ Experience: Bachelor’s degree preferred Minimum of 3 years operational experience Experience with work item and defect tracking management systems (e.g., Visual Studio Online, Jira, etc.) Basic understanding and working knowledge of Internet technologies and web-based software developmentSkills: Must be detail-oriented with respect to documentation and communication Must have a desire for achieving excellence in client satisfaction, process and product quality and reliability Proficiency with Visio, Excel and Word Excellent verbal, written, and interpersonal communication skillsAbility: Ability to express technical concepts effectively, both verbally and in writing to clients and operations Strong attention to detail and track record of producing quality work Team player with great work ethic, and a quick learner Diplomatic with negotiation and conflict resolution skills Self-motivated and able to perform without significant supervisionLiquidity Services is an Equal Opportunity Employer.Division: Retail Supply Chain Group External Company Name: Liquidity Services, Inc. External Company URL: www.liquidityservices.com Street: 3300 Wood Drive

Vacancy expired!

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