Vacancy expired!
Description:SUMMARYWorking with general supervision, the Tech Support Engineer is responsible for the planning, development, administration and support of client systems and applications in an enterprise environment. This position interacts with a manager several times a week, perhaps daily, to receive guidance and feedback. Many non-routine activities will require manager's advanced approval.ROLES AND RESPONSIBILITIES
- Participate in planning and development of new client systems technologies/services
- Perform daily management, monitoring and administration of client systems
- Provision and deploy physical and client systems according to defined best practices
- Resolve basic issues related to area of expertise as they occur
- Collaborate with team members across IT
- Participate in IT service management processes
- Excellent customer service skills
- 2+ years of relevant experience
- Must be available to work after hours and weekends as needed
- Must participate in an "on-call" rotation and accept calls after hours and on weekends to respond to the needs of a 24x7 support environment
- Must be able to lift at least 50 pounds
- Configuration management experience using software such as BigFix, SCCM, Endpoint Manager
- Designing, building, maintaining a windows imaging solution such as MDT, Windows Autopilot
- Virtual application and desktop experience using technologies such as Citrix, Amazon, Microsoft
- Experience in retail
- Experience with executive support
- Experience in a call center