Vacancy expired!
TITLE: Sr. Help Desk Support
Location: Houston, TX On-site (near West University Place)Overview: Our client is a in need of a full-time Sr. Help Desk professional to assist with Level 1 and 2 technical needs ASAP. You will be resolving tickets for internal employees and field workers (laptops, iPads, etc), and will occasionally need to provide technical support after hours. Responsibilities:- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Actively update, maintain and monitor all aspects of computer networks
- 4+ years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Extensive experience working with different operating systems including Windows and Mac OS
- Accept constructive criticism and customer feedback regarding their experience with software or IT services
- Comfortable working in and assisting others through company help desk software
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Vacancy expired!