Vacancy expired!
- Build and configure endpoint devices such as desktop, laptops, and tablets by installing operating systems and production software using Microsoft Endpoint Configuration Manager.
- Troubleshoot issues with Microsoft Endpoint Configuration Manager including but not limited to Operating Systems Deployment, Application Management, and Software Updates.
- Field incoming helpdesk requests from the user community in a courteous manner via phone calls, helpdesk requests, email and/or walkups.
- Support users across dispersed locations using remote assistance software and a variety of communication tools.
- Obtain and document detailed issue descriptions from the end user.
- Provide training and support to the user community and fellow team members on computer operations and other areas as they are needed.
- Develop Frequently Asked Questions, Knowledgebase Articles and other documentation for use by the user community.
- Develop and maintain software installation and configuration documentation for use by IT.
- Research, evaluate and recommend hardware and software products to be used company-wide.
- Recommend, schedule and perform hardware and software improvements, upgrades and repairs.
- Liaise with third-party support and vendors.
- Bachelor’s degree in a Computer Science or MIS related field.
- Strong customer service skills.
- Experience supporting a user community remotely over dispersed location.
- 2+ years hardware and software troubleshooting experience in a business environment.
- Ability to conduct research on IT related problems and products.
- Ability to communicate technical terminology to the user community in a way they can relate to and understand.
- Self-motivated and directed and pays close attention to detail.
- Analytical and problem-solving skills.
- Ability to keep up the pace of a high-pressure environment by prioritizing and task dividing.
- Experience working in a team-oriented, collaborative environment.
- Preferred Qualifications:
- Experience/Certifications/Education the candidate preferable has but is not necessarily a deal breaker.
- Technical certifications a plus.
- Experience working for an engineering or architectural firm a plus.
- Experience supporting software applications such as Adobe Creative Suite, 2D/3D AutoCAD, Revit, MicroStation, and ArcGIS a plus.
Vacancy expired!