Description
Xtreme Fleet Service, LLC is looking for an enthusiastic and compassionate Remote Customer Care Representative to join our team. In this essential role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service in a remote setting. We pride ourselves on delivering top-notch support and building lasting relationships with our clients. As a Remote Customer Care Representative, you will handle customer calls and emails, ensuring that every interaction is positive and productive. You will play a vital role in maintaining customer satisfaction and loyalty, and your ability to listen actively and solve problems efficiently will be key to your success. Join us at Xtreme Fleet Service, LLC, where your contributions will help shape a memorable customer experience and make a real impact within our organization.
Responsibilities
Respond promptly to customer inquiries via phone, email, and chat
Provide accurate information about our services and offerings
Identify customer needs and offer appropriate solutions
Resolve customer complaints and follow up to ensure satisfaction
Document customer interactions and maintain detailed records
Collaborate with other departments to escalate and address complex issues
Stay informed about product updates and company policies
Requirements
Previous experience in customer service or a related field
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to remain calm and professional under pressure
Proficient in using customer service software and Microsoft Office
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home