Vacancy expired!
Genuent is seeking a Campaign Execution Analyst for our direct client in Houston, TX. This is a remote/12+ month contract. Qualified Candidates should send their most updated resume to Erica Shackleton at Campaign Execution Analyst - RemoteJob Description
- The Campaign Operations group provides operational analysis and implementation support for Retail mass marketing products, campaigns, key mass customer communications, customer marketing programs, marketing channels and regulatory activities.
- The group offers the opportunity to view the big picture of retail operations and marketing, as well as develop specialized knowledge in specific areas.
- This team is responsible for liaising with IT, Marketing, and Operations to accomplish results for the Residential, Small Business and Builder/Multi-Family market segments.
- Successful team members demonstrate the ability to effectively solve problems and address issues across multiple functional groups (e.g. Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Third Party Partners, Database Operations).
- Designs/implements/manages robust processes and/or database solutions to support new business and operational activities
- Leverage existing software and/or create new tools to automate repetitive and repeatable processes
- Continually evaluate effectiveness of Campaign Operations processes and initiate process and system improvement activities
- Develop approach documentation and/or business requirements for new Marketing and Operational capabilities and products needed to support campaigns, including all cross-functional stakeholders from operations and IT in the review
- Identifies issues when they arise, quickly diagnoses root cause, and implements appropriate solution
- Develops deep subject matter expertise in key operational tools as necessary
- Evaluates existing operational processes to ensure appropriate controls are in place and maintains process documentation for all recurring processes
- Monitors key operational metrics and responds as necessary to ensure consistently superior operational performance
- Facilitate cross-functional team discussions to develop timelines for Retail campaigns, new product development and project delivery
- Deliver status updates to key stakeholders at regular intervals
- Serve as the key subject matter expert for marketing on operational and IT capabilities, knowledgeable on all processes across customer lifecycle
- Support development of ongoing operational processes for new campaigns where needed, including launch of new non-commodity products and prices to market
- Facilitate report development for Campaign Operations in support of campaigns
- Work with Product Development/Agile teams to ensure that new product documentation and requirements are complete
- Communicate Product Development status regularly to key campaign stakeholders
- Manage the Product Development project queue and work with IT to prioritize through schedule conflicts and ensure timely delivery
- Manage the development, implementation, and launch of new Products and enhancements with IT and Operations
- Serve as the post-launch product expert for resolution of operational and customer concerns/questions. Refer issues as necessary for further analysis/decisions
- Serve as Subject Matter Expert for automated product development applications ensuring required results are being delivered
- Accountable for successful project implementation
- Design and implement User Acceptance Testing scripts to ensure successful launch of new capabilities
- Undergraduate degree from accredited four-year college or university is required with focus on operations, computer science or engineering preferred
- Analyst I
- 2-4 years professional experience required
- 1-2 years related experience in an Operations/IT/Project Management/Consulting role preferred
- Attention to detail with organizational and problem solving skills
- Exhibits technical and analytical aptitude
- Knowledge of retail competition, customer protection rules, Competitive Retailers
- Solid negotiation and conflict resolution skills
- Demonstrates strong customer service skills with both internal and external customers
- Work effectively and build relationships with people at all levels solid team player
- Comfortable working with cross-functional business team composed of people with diverse backgrounds
- Excellent communications skills, both written and verbal
- Demonstrates strong work ethic
- High level of honesty and integrity
- Handles multiple tasks simultaneously
- Makes good business judgments/decisions
- High initiative
- Results-oriented
- Proficient in Microsoft Office products (Word, Excel, Visio, Power Point) and MS Project
- Familiarity of Agile methodology
Vacancy expired!