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Role Summary:The Satisfaction Leader will serve as the liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy.Essential Responsibilities:
Foster and develop strong relationships with customers as the single point of contact for customers
Manage customer communication and relationships
Responsible for customer portfolio and growth
Establish contact to provide on-going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
Oversee PS warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
Develop outage scope/communicating scope to FieldCore
Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Manage the Outage 360 process and processing of Change Orders
Lead direction for all emergent/forced outage resolution
Organize pre-outage, post-outage and outage milestone meetings
Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
Own contract leadership and fulfillment including all project deliverables and understanding the Ts&Cs and contract requirements such as LD/Bonus structure, injection of new technology to maximize
Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
Manage Digital and Total plant solutions agreements and coordinate with functional groups.
Qualifications/Requirements:
Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR Associates degree with 2 years of experience in a power generation industry)
Minimum of 5 years of knowledge and experience within the power plant field services or contract management
ELIGIBILITY REQUIREMENTS:
Willingness and ability to travel 50% of the time
Desired Characteristics:
Experience planning and executing outages.
Strong quality background with Black Belt certification
Strong leadership, financial and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong oral and written communication skills
Strong interpersonal skills
To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @gecareersAbout Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.comAdditional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Additional Locations:Canada, United States;Texas;Houston, Cincinnati;
Vacancy expired!