Vacancy expired!
- Provide first level of support to all IT hardware and system in the location.
- Maintain the location server room.
- Perform hardware and software installations, move add and changes (IMAC)
- Support for Mobile Devices (iPhone, iPad, Android, etc.)
- Support stands alone and network printers, including print queues, if required
- Support IP Telephony IMAC
- Support building security systems technology
- Support meeting room audio and video equipment including general maintenance activities; Pre-meeting and in-room conference room troubleshooting and testing of audio / visual equipment as needed
- Hands and eyes support for on-site server, storage, backup/recovery, network and other data center equipment if necessary
- Collaborate with Service Desk representative on incident and request tickets which are close to breaching SLA to ensure action is taken, support tickets need to be always recorded using our client’s ticketing system (i.e., Service now)
- Remedial training for end users
- Troubleshooting hardware and software issues on workstations, laptops and personal technology devices running Windows and Apple operating systems
- Responsible to develop local operational standards/procedures
- Responsible to keep up to date end users inventory list
- Key person to support end user hardware and software for business-critical personnel defined in the Business Continuity Plan (BCP) and IT Disaster Recovery Plan (DRP)
- Partake in small projects and tasks, if required
- On-call availability if required
- 2-years of experience in a technical support, help desk, network support position
- Preferred certifications include MCP, Network+.
- Strong technical background and customer support oriented.
- Good communications and organizational skills
- Professional, strong work ethic
- Must be able to lift up to 50 pounds of computers or other IT equipment
- ITIL Knowledge.
- Knowledge ITSM systems.
Vacancy expired!