Vacancy expired!
Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program. One of our clients has a brand-new opportunity for Desktop Support Technician to join their team onsite in the Houston, TX area. This role will require the candidate to work Monday through Friday, 8am to 5pm. This is a long-term contract, and the candidate will be on a team of technicians on a 24 x 7 on-call rotation. The ideal candidate will possess a working knowledge of supporting and providing White Glove service and Audio-Visual conference room set-up and maintenance.Principal Duties & Responsibilities:
- Strong computer professional who will prioritize workload and maintain a positive relationship with various personalities
- Converse and communicate appropriately with all levels of the organization
- Maintain professional behavior
- Provide strong customer service, including written and verbal communications
- Diagnose and resolve PC technical issues
- Record, track, escalate, and update events through established systems
- Must be detail oriented and self-motivating (a strong work ethic)
- Install, test, troubleshoot, and maintain hardware and software products
- Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options
- Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies
- Provide "smart hands support for infrastructure devises, servers, and conference rooms AV equipment
- Assist user with data backup and restoration
- Provide technical guidance and one-on-one training to end-users, both on a scheduled basis, and "as needed
- Must have experience supporting executives
- CompTIA A+ certification, preferred
- Dell DES notebook certification, preferred
- Dell DES desktop certification, preferred
- Various peripheral computer equipment, dual monitors, printers, scanners, etc.
- Strong Microsoft Windows and Office skills (Outlook, PowerPoint, Word, and Excel)
- Working knowledge of all Microsoft Windows workstation Operating Systems support
- SCCM, Active Directory, remote controlling software
- Remedy or equivalent incident management system
- Support of Common Off the Shelf Products (COTS)
- Wireless network - basic setup and troubleshooting for PCs, smartphones, and tablets
- Virtual Private Networks (VPN)
- Anti-Virus Software
- Must have sufficient experience working independently on most tasks, requiring only general direction
- Provide technical direction to co-workers on computer and network usage, and provide comprehensive instructions
- Physical Requirement: Ability to lift and carry up to 40 pounds
Vacancy expired!