Field Desktop Technician

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Our client is currently seeking a qualified Field Desktop Support Technician to join their team onsite in Houston, TX. The ideal candidate must be willing to travel and be open to overnight stays at other locations. They must also have a valid driver s license with a clean MVR and a reliable vehicle. This position offers a long-term opportunity. Job Duties - Transition Scope of Activity and Responsibilities:

• Coordinating with facilities / shipping and receiving for delivery of training equipment to designated space
• Unboxing and set-up of training room equipment to include PC's, peripherals, cable management
• Network patch cabling per client direction
• Imaging of training room equipment and end-user PCs
• Assignment of static IP addresses for network printers per client direction
• Operational testing and support of training room equipment and site user needs

• Dell laptops and desktops, standard client (AC) image with MS Office Suite, SAP, legacy applications all on a virtualized environment using Citrix
• Android tablets
• Symbol HHT / printers
• Lexmark and Ricoh printers

• Basic technical knowledge and troubleshooting skills including PC hardware and software, printers, and networks
• Experience imaging PCs
• Experience working with incident management tools and software packages
• Knowledge and experience working with MS Office Suite and other relevant software programs
• Problem solving and analytical skills
• Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
• Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation
• Citrix experience is a plus

• Hardware break fix services following documented processes and procedures to include hotswap, imaging and replacement of FRUs (field replaceable units) as applicable
• Deskside hardware and software support (DSS) service
• Update of ITSM tool and asset management system of record where applicable
• Physical IMACD (installs, moves, add, changes, and deletions)
• Hardware refresh of aging hardware with the new device based on the end user profile
• Smart hands support of additional equipment as required under the direction of the client

• Dell laptops and desktops, standard client (AC) image with MS Office Suite, SAP, legacy applications all on a virtualized environment using Citrix
• Android tablets
• Symbol HHT / printers
• Lexmark and Ricoh printers

• Technical knowledge and troubleshooting skills including core business systems, applications, hardware and software, printers, and networks
• Experience working with incident management tools and software packages
• Knowledge and experience working with MS Office Suite and other relevant software programs
• Problem solving and analytical skills and the ability to understand the technical implications of business decisions and requests
• Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion
• Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email
• Must demonstrate active listening skills that can collect accurate and detailed information
• Ability to defuse tense situations and focus on the issue at hand
• Verbal communication that is polished and professional and easy to understand
• Written communication that is clear and concise, and includes proper grammar, spelling, and punctuation
• Ability to translate technical language into user-friendly information
• Team player with strong work ethic, standards, initiative, attention to detail, and a quality orientation
• Adept at working in a fast paced, changing environment while serving the needs of multiple stakeholders
• Capability to learn and support new applications