Job Details

ID #20005616
State Texas
City Houston
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source 3coast
Showed 2021-09-21
Date 2021-09-20
Deadline 2021-11-18
Category Et cetera
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IT Application Support Analyst

Texas, Houston, 77001 Houston USA

Vacancy expired!

Job: SC19350IT APPLICATION SUPPORT ANALYSTLocation: North Houston, TXType: Contract

Position Overview and Responsibilities:Our client seeking an experienced IT Application Support Analyst to join its Application Services team. Reporting to the US Application Services Lead, the position is a key role required for supporting users with day-to-day operations, providing incident analysis and the ability to provide support for issue resolution and remediation. The candidate will be responsible for providing consistent, high quality service, ensuring a positive client experience when using our client’s IT services. The Application Support Analyst is responsible for communicating and assisting business users with application related issues, changes, and requests for their assigned portfolio of applications. Applications falling under the Corporate and Operational Support portfolio include the following: Adobe products, MS Office365 applications, PowerBI/Spotfire, OVS, iForms, and others. The role may also provide secondary/back up support for additional applications, when necessary.

Key Tasks:Provide effective support, including (but not restricted to) the following tasks:
  • Understanding and troubleshooting of user reported application issues
  • Submission, maintenance, and tracking of application issues reported
  • Analysis and documentation of user requirements
  • Functional design of improvements
  • Functional and technical testing of application
  • Facilitation of process and application improvements
  • Collaborate with other IT services areas when needed to resolve or address issues
  • Training of end users
  • Provide process and application data as needed or requested in support of internal or external audits
  • Key person to support end user in applications for business-critical personnel defined in the Business Continuity Plan (BCP) and IT Disaster Recovery Plan (DRP)
  • Participation in defined projects in relation to subject matter expertise in respective applications, if required
  • Provide status of issues and concerns and escalation when required
  • On-call availability if required

Qualifications:
  • Bachelor’s degree (minimum 4 years undergraduate) preferably in Computer Science or Information Management.
  • Business Analyst experience minimum 3+ years.
  • Experience of having worked on large implementation projects as a Business Analyst and/or Developer.
  • Technical skills with the ability to design solutions and troubleshoot application issues (Excel, Access, Reporting tools…).
  • Experience in the management and delivery of issue resolution, end user training and requirements gathering.
  • Excellent communication skills both oral and written are required (Spanish language skills are nice to have).
  • Analytically minded, and willingness and ability to troubleshoot problems
  • Good communications and organizational skills
  • Professional, strong work ethic and customer service skills and attitude

Vacancy expired!

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