Vacancy expired!
IT Support Specialist In this role, you will:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Troubleshoot wide variety of user issues to resolution
- Walk customer through problem-solving process
- Follow up with customers to ensure issue has been resolved
- Ensure proper documentation process and solutions to ticketed issues
- Assist on-boarding and off-boarding of employees (system and account provisioning, etc)
- Ensure security and efficiency of IT infrastructure
- Provide "Smart hands" for various IT organizations as needed (Network/AV, etc)
- Light inventory management duties to include stocking items and checking in/out assets
- Ability to travel to support terminals as needed
- Exceptional customer service orientation.
- 2+ years of experience with various operating systems and hardware platforms including Ubuntu Linux, ChromeOS, MacOS, & Windows
- Basic networking skills
- Experience with one or more of the following MDM tools such as Workspace One
- Experience working with modern Cloud IAAS / PAAS providers including Okta, Google Workspace, Slack.
- Excellent communication skills and ability to document and explain technical details clearly and concisely.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Patience for dealing with difficult customer-service situations
- Proven ability to learn new technologies quickly to a high level of proficiency
- Ability to manage multiple tasks concurrently in a fast-paced environment
- Proven experience in a heavy customer focus position involving technical knowledge and system troubleshooting.
- Familiarity with Unix and Windows Shell terminal
- Bachelor's degree in computer science or a related technical field, or equivalent professional work experience
Vacancy expired!