Vacancy expired!
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. - Operational Manager - Position Open in Houston - Lead IT Infrastructure Support Operations for a standalone business unit. Responsibilities will include but not be limited to:
- Focal point for Infrastructure Support model including "Connect to Operations taking direction from Operational Manager as needed
- Drive Procedural adherence to documented Incident Management, Change Management, Problem Management, Request Fulfillment process and procedures
- Facilitate procedural adherence with peer Global Service Center, Application, and End User services teams regionally
- Facilitate issues with support model after go-live involving people, process, and tools
- Involved in all escalations within the scope of delivery
- Periodic review with clients, trend analysis, Service Level Reporting
- Assist Operations Manager with Infrastructure Services Vendor Management
- Mentoring and motivating the Team for better performances
- Acts as an expert providing direction and guidance to procedural improvements
- Lead projects such as continuous improvements and technology refresh
- Be the focal point for change management for the change of technologies
- Ability to work with Vendors to complete tasks
- ITIL Foundation & Operations Certified
- Proficiency with IT Service Management principals
- Proficiency with Asset Management and CMDB concepts
- Proficiency with Content Management Tools
- Advanced proficiency in MS Excel and proficient in the rest of the Microsoft Office suite
- Proficiency in Project Management
- Ability to build and cultivate professional relationships across the IT and business teams
- General understanding of IT technologies such as but not limited to Network (WAN / LAN), Security, System Engineering, Storage, Backup
- Must be able to deal with ambiguity
- Excellent time management skill and ability to handle competing priorities
- Proficient in the following competencies:
- High energy
- Analytical thinking
- Effective collaboration & facilitation
- Planning & organizing
- Drive for results
- Excellent communication skills; written and oral
Vacancy expired!