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Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLCZip Code:77077Minimum Level of Education:Master's DegreeMinimum Years of Experience:8 YearsEmployment Type:Full TimeTravel Percentage:Job Summary: Sysco's Personalization team is driving the evolution of how we engage with our customers to enable their success and drive growth. Delivering a truly personalized experience requires blending the best of our people with new technologies grounded in insights and advanced analytics. We strive to ensure the right product, the right offer, and the right message, at the right time in every touchpoint with our customers.The Manager, Personalization will be a key member of the team in Sysco's customer-first evolution, which is enabled by advanced analytics and a digital transformation. This candidate will help build new capabilities to drive personalization, demand generation, and customer centered growth strategies through both in person & digital channels, with measurable financial impacts in the business.The Manager, Personalization will be responsible for driving implementation of Sysco's Personalization capabilities related to the customer lifecycle, taking the lead on discrete use case(s) and providing analytical support.This person should have a cross-section of skills spanning strategy, sales, technology, consumer insights and analytics and be an innovative, data-driven leader. They will work with a cross functional team to execute, test and learn, working closely with program leadership, functional teams (e.g., sales, merchandising, pricing), technology teams, and business units.Duties and Responsibilities: Development of personalization use case(s):Support the definition of the approach and guide the design of personalization tactics for use case(s) associated with one of the customer life cycle stages
Create a simplified, intuitive journey for our customers across all channels (digital & in-person) for select use case(s) working with the channel activation team
Lead analytical, hypothesis driven approach to generating value from personalization use case(s)
Manage use cases across the full development lifecycle, including ongoing enhancement & refinement
Work with cross-functional business teams (including the field organization), Data Science, and Business Technology teams to ensure that personalization use cases are effectively developed, scaled, and optimized
Build learning agendas, analyze results, and integrate findings into the organization for on-going execution and refinement
Measurement, tracking, dashboarding:Develop and build metrics and tracking to ensure value is captured from all use cases being developed and deployed
Design & develop appropriate mechanisms for tracking & performance management (e.g., Tableau dashboards, reports)
Build both internal and field-facing dashboards and reports, leveraging Tableau, Salesforce, and other internal reporting tools to:
Enable tracking and performance management of owned use case(s)
Support sales processes & end user enablement
Drive operational cadences associated for the use case(s)
Team management & coaching:Work with a cross-functional team of analysts, business SMEs, and technical resources to deliver use impact
Manage associate and business partner resources on completing use case requirements & dashboarding associated with a use case
Drive new ways of working, in a truly cross-functional and agile way, across various teams in the organization
Education Required: Bachelors in an analytical field (e.g., Business, Economics, Engineering)
Education Preferred: MBA or other advanced degree from a top tier educational institution
Experience Required: 3+ years in a corporate setting or leading professional services company in an analytical or strategic role such as Personalization, Strategy, Insights, or Product management
Experience Preferred: 5+ years in a corporate setting or leading professional services company in an analytical or strategic role such as Personalization, Strategy, Insights, or Product management
Wholesale distribution, retail / ecommerce, or CPG experience helpful
Technical Skills and Abilities: Familiarity with digital technologies and data elements & sources
Understanding of business value drivers and corresponding business impact
Ability to problem solve in a structured and logical framework that encompasses problem statement definition, data analysis, and insights and recommendations
Ability to work in a collaborative work environment that enables a cross-functional team with various backgrounds and capabilities to execute at a high-level
Strong verbal, written, and interpersonal skills; comfort interfacing with both technical and management teams
Experience working in an agile team environment
Language Requirements: English
Physical Demands: Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Travel Requirements: 0-25%
BENEFITS INFORMATIONYou will be eligible for benefits effective the first of the month coinciding with or following 60 days of employment with the Company or in accordance with state law. Available benefits include health care benefits, retirement benefits, and paid days off, including sick leave and vacation.Visit https://www.syscobenefits.com/ to view additional information on benefits.HOW WE PROTECT OUR ASSOCIATES COVID-19 Precaution(s): Personal protective equipment and masks provided
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, and cleaning procedures in place
OVERVIEW:Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We're looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States.We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.
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