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Our CompanyEquus Workforce Solutions OverviewOur purpose (Why We Exist) is to keep our region a great place to do business, work, and live. The Service Coordinator is the public facing representative of Workforce Solutions and will support visitor requests by answering the phone, interacting face to face, by email, live chat, or social media. Staff will make sure customers are greeted professionally, listened to carefully, treated respectfully, and assisted promptly throughout their visit. Staff responds to the request and/or connects the individual to the services, resources, knowledge, and expertise of Workforce Solutions staff. Staff may suggest using staff assisted resources such as workshops to help the customer get a job, keep a job, or get a better job. ResponsibilitiesWelcomes customers to Workforce Solutions, listens and makes determination as to the best way to serve based on customer needs
Establishes a rapport with customers by demonstrating a friendly, welcoming, and professional demeanor always
Engages customers and provides assistance to achieve the request
Maintains an awareness and knowledge of available resources, services, and events throughout the career office, system, and community and looks for opportunities to connect customers to them
Provides the service or assures customers understand the next steps in receiving services from Workforce Solutions or other community resources
Provides job search assistance utilizing databases and search engines, refers customers to employment opportunities, and p rovides information about community resources and records referrals properly
Provides professional resume, networking, and interviewing guidance that is customized
Offers guidance and encouragement to customers and helps them find a job, keep a job, or get a better job
Facilitates Workforce Solutions seminars
Assists customers patiently with problems and complaints while remaining courteous when dealing with difficult and angry customers
Supports customers in using computers and other equipment in the resource area
Shares current local labor market information
Provides support for customers by answering the phone, interacting face to face, by email, live chat or social media as assigned
Performs other duties as assigned
QualificationsHigh school diploma or HS Equivalency and two years of college coursework OR High school diploma or HS Equivalency and two years of customer service where skills learned are transferable to a position at Workforce Solutions
Note: Each 6 months of experience substitutes for 15 semester hours of college coursework
Able to communicate and share information with individuals about service, labor market, and finding a job
Can listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps
Uses tact, diplomacy, and persistence in providing suggestions to customers
Is friendly, courteous and presents as a professional
Has intermediate to advanced computer skills including knowledge of Microsoft Windows and Office; able to learn new software
Able to provide instruction or guidance in computer operations and can provide technical assistance in software programs such as Microsoft Office Suite
Can provide assistance in establishing internet e-mail accounts, browsing and searching the internet
Can solve minor operational problems with equipment in the resource area such as personal computers, printers, faxes, and copiers
Has good problem-solving skills and can multi-task
Is flexible and adaptable
Works well in teams and with customers and other staff (flexible, congenial, and adaptable)
Can communicate verbally and in writing at a business level
Proficiency in Microsoft Office Suite preferred
Experience in a social service setting with working knowledge of employment related resources and planning techniques preferred
About our Line of BusinessEquus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visithttps://equusworks.com.Need help finding the right job?We can recommend jobs specifically for you!ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver’s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com . BrightSpring Health Services, and our family of brands, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the BrightSpring Disabilities Support Team at 1-833-773-7240 or contact us (https://www.brightspringhealth.com/application-assistance/) for assistance. Equal Opportunity Employment Posters (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) Click here (https://www.brightspringhealth.com/careers/frequently-asked-questions/) for additional FAQ information. Job LocationsUS-TX-HOUSTONID 2022-81492 Line of Business Equus Workforce Solutions Position Type Full-Time
Vacancy expired!