IMMEDIATE NEED - IT Service Desk Level 1 - 3 (MULTIPLE OPENINGS)Direct Hire sitting in HOUSTON, TX - will start part-time remote due to Covid, but post covid must sit on-site in Houstin, TX. BACHELOR'S DEGREE IS REQUIRED.Searching for a Service Desk or Technical Support individual who enjoys providing quality support services. This is a direct hire role with a prominent financial company in Houston with excellent benefits, perks and compensation.Responsibilities:
Create incidents and service requests on behalf of clients when needed
Set the priority for resolving incidents based on impact and urgency
Investigating and diagnosing incidents and researching solutions
Responsible for updating service requests
Escalate appropriately to Network and Systems teams
Develop and improved internal processes and procedures
Mentor, guide or help Tier I and II support folks on how to provide quality services
Delegate tasks accordingly based on requests in queue
Ensures organizational standards based on ITIL principles are implemented
Proven experience as a Service Desk professional in IT Call Center or Service Desk environment; this is a heavy phone support role!
Effectiveness in communication clearly to team members at all levels
Ability to manage multiple requests or projects simultaneously
Experience in providing top notch service to executive leadership team members or other stakeholders
Solid background in troubleshooting Windows and MS application environments
Familiar in learning and supporting enterprise level proprietary software or applications
Experience in diagnosing Network and Systems issues for escalation
Experience within Enterprise level Desktop Support or Service Desk environments
Bachelor's Degree REQUIRED.
Please send your resume to Emily Fell, Senior Technical Recruiter for immediate consideration. Let us help you secure an interview!ABOUT USIrvine Technology Corporation (ITC) is an award-winning Information Technology Solutions and Staffing provider with roots in Southern California. For over fifteen years, we have had the privilege of serving exceptional client organizations as both a local and national resource. Our team is comprised of seasoned technologists, staffing industry thought leaders, top-notch recruiters, dedicated account executives, and a world class support staff.Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.