Job Details

ID #39745442
State Texas
City Houston
Job type Full Time
Salary USD TBD TBD
Source Sutherland
Showed 2022-04-28
Date 2022-04-25
Deadline 2022-06-24
Category Et cetera
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Sr. Account Manager

Texas, Houston, 77246 Houston USA

Vacancy expired!

Job Description:

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add as an Account / Operations Manager who will establish and create strategies that will enhance processes and boost ease and efficiency. As an Account / Operations Manager, you will set the path to success by managing performance, program financials, and service quality to guarantee customer satisfaction. You are also expected to: KEY RESPONSIBILITIES Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line Identify the training needs that will equip the staff with fundamental skills and knowledge Have a thorough understanding of the various system tools and operational procedures utilized within the program Collaborate with stakeholders on a regular basis for changes on promotions and updates Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers Identify staffing requirement for new or open position and conduct interviews with potential candidates Maintain and analyze company data and market trends to make financial predictions and maximize profits Perform quarterly Business reviews and assist in product trainings needed

Qualifications:

MINIMUM QUALIFICATIONS: Solid technical background with hands on experience in digital technologies Proven work experience as a Technical account manager Excellent working knowledge on Microsoft Office applications Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives Ability to make right decisions based on strong analytical reasoning skills Excellent interpersonal skills that build positive relationships with other team members Demonstrated leadership skills Must be willing to report on a graveyard/shifting schedules

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