Vacancy expired!
- Responds to service requests regarding the installation of hardware and software for end user computing devices.
- Carries out the hardware procurement process.
- Delivers, relocates and disposes of hardware.
- Provides basic user training on equipment.
- Maintains documentation of physical assets in configuration and asset management records.
- Performs preventative maintenance on all electronic devices and peripheral equipment.
- Performs 2nd level support; troubleshooting and resolving hardware and software issues for desktops, laptops, tablets, mobile phones, and peripheral devices.
- Performs research and develops solutions for hardware and software issues.
- Updates incident records and knowledge base with appropriate and timely information.
- Recommends solutions, resolve problems associated with incidents, and update problem records.
- Conducts root cause analysis.
- Submits requests for change records to remove errors.
- Updates customer with progress.
- Provides services per SLAs.
- High school degree
- 2 – 4 years of working experience
- Working experience supporting end-user computing devices
- Working experience troubleshooting Windows and Mac operating systems
- Working experience troubleshooting mobile operating systems (iOS and Android)
- Working experience working with a ticket management/service desk system
- Working experience in an ITIL-based environment
- Working experience as a participant in a change management process
- Working experience of Microsoft Office products
- Technical certifications such as A+, Network+, MCP, MCDST
- Provide customer service coverage on sales days
- Check that all equipment works before sales days
- Run remote/mobile sales
- Attend auction leadership meetings
- Working experience in Series/AS400 support
- Working experience in wireless (Mobile, WiFi, WAP)
- Working experience in network
- Working experience in audio/visual
- Working experience in Project Management
- Experience communicating with stakeholders
- No additional responsibilities
- No additional requirements
Vacancy expired!