Technical Trainer Writer job vacancy

Vacancy expired!

Technical Trainer/Writer Location: Remote Description: Our is seeking an experienced Technical Trainer to develop, create, and deliver custom and pre-existing training content, primarily focused on faculty, staff, and students in support of our IT services and applications. Learners may be synchronous or asynchronous, virtually or in-classroom, thus trainer candidates should be experienced with creating thorough and concise documentation and delivering highly-interactive course content through both in-person and web-based, prerecorded and live platforms. The ideal candidate should love technology and finds joy in helping others learn. This role will assist both the project teams and the OIT Campus Services (Helpdesk and Desktop Support) teams to introduce and upskill the user base on current and modern use of technologies which includes but is not limited to:

Microsoft 365 - Windows 10/11, Productivity Suite, SharePoint, Teams, etc.
Google Workspace
Document Management - Box, Google Drive, OneDrive, Dropbox, etc.
Apple MacOS and Collaboration Apps

Responsibilities:

Create clear, concise, and accurate technical documentation for IT services and applications
Develop and deliver engaging training materials for users at all levels of technical proficiency
Collaborate with subject matter experts to ensure the accuracy and completeness of documentation and training materials
Manage documentation and training projects from start to finish, including planning, writing, editing, formatting, and publishing
Conduct needs assessments to identify training needs and opportunities for improvement
Evaluate the effectiveness of training programs and documentation and make recommendations for improvements
Stay up-to-date on new features and functionality of products and incorporate them into documentation and training materials as appropriate

Required Expertise and Experience:

At least 3 years of experience as a technical writer or support documentation specialist
At least 3 years of experience delivering technical training to adult learners

Preferred Expertise and Experience:

3 years of IT support or infrastructure experience in a professional environment
Familiarity with learning management systems and other training delivery platforms
Advanced to Expert level of knowledge of the Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)
Basic to Advanced knowledge and experience with Microsoft 365 technologies (SharePoint, Flow, Forms, PowerBI, etc.)
Basic to Advanced knowledge and experience with Google Workspace technologies (Gmail, Drive, Sheets, etc.)
Knowledge of HTML, CSS, and other web technologies
Knowledge of low-code/no-code tools
Experience with Azure, Google Cloud Platform or AWS cloud services

Preferred Education and Certifications:

Bachelor's degree in a related field (e.g. technical writing, instructional design, computer science) or equivalent experience
Microsoft Certified Trainer (MCT) or CompTIA Technical Trainer (CTT+) certification
Google Certified Trainer/Educator
Office 365 certification
Google Workspace certification
Microsoft MCSA or MCSE for infrastructure technologies
Microsoft Azure, Google Cloud Platform, or AWS certification
CompTIA Certification (Security+, Network+, etc.)

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at ;/span>

Vacancy expired!

ID	#49952444
State	Texas
City	Houston
Job type	Contract
Salary	USD $40 - $50 per hour 40 - 50 per hour
Source	Infinity Consulting Solutions
Showed	2023-05-17
Date	2023-05-16
Deadline	2023-07-15
Category	Et cetera
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Job Details

Technical Trainer/Writer

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