Vacancy expired!
Training Content Specialist
- Monday Friday
- 8am-5pm
- 100% in offices
- Temp to Hired
- Lead discovery process to determine best practices, efficient execution and training methods for job functions implemented within CX teams.
- Develop, manage and maintain content for Customer Experience functions across platforms, curriculum, processes and initiatives.
- Lead training classes as needed.
- Develop and manage guidelines and processes used to request/review/approve new or make changes to existing CX content.
- Coordinate with the CX team on policy or process implementation/changes and manage content accordingly.
- Collaborate with Senior Content Specialist to maintain internal and external content housed in Salesforce Knowledge Base and ensure consistency with training material.
- Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals
- Excellent written communication skills, especially in the English language
- Self-starter with ability to be proactive (able to identify problems and resolve before they become an issue)
- Agile and organized; must thrive in a fast-paced environment that requires multitasking and prioritizing responsibilities. Must demonstrate a methodical approach to work.
- Previous experience in writing training and process documents; technical writing a plus
- Skilled and proficient in the use of various presentation and analytical tools necessary for the creation of visually and verbally engaging content.
- Previous experience leading in-person and remote training classes
- Excellent computer skills, ability to learn new systems with ease
- Proficiency in Google Suite
- Familiarity with Salesforce
- Experience working with an LMS system
- Experience working with a Knowledge Base or writing knowledge base articles.
Vacancy expired!