Job Details

ID #40339156
State Texas
City Houston
Job type Contract
Salary USD BASED ON EXPERIENCE BASED ON EXPERIENCE
Source Genuent Global, LLC
Showed 2022-05-06
Date 2022-05-05
Deadline 2022-07-04
Category Et cetera
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Training Content Specialist

Texas, Houston, 77042 Houston USA

Vacancy expired!

Training Content Specialist

  • Monday Friday
  • 8am-5pm
  • 100% in offices
  • Temp to Hired
The Training Content Specialist will be responsible for process documentation, training and other content development initiatives maintained by the Customer Experience team. The Specialist will primarily support initiatives put forth by the Director, Quality Assurance and Training, but will also collaborate with the entire CX team to ensure content projects are supportive of overall CX initiatives. Responsibilities Include:
  • Lead discovery process to determine best practices, efficient execution and training methods for job functions implemented within CX teams.
  • Develop, manage and maintain content for Customer Experience functions across platforms, curriculum, processes and initiatives.
  • Lead training classes as needed.
  • Develop and manage guidelines and processes used to request/review/approve new or make changes to existing CX content.
  • Coordinate with the CX team on policy or process implementation/changes and manage content accordingly.
  • Collaborate with Senior Content Specialist to maintain internal and external content housed in Salesforce Knowledge Base and ensure consistency with training material.
Key Competencies:
  • Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals
  • Excellent written communication skills, especially in the English language
  • Self-starter with ability to be proactive (able to identify problems and resolve before they become an issue)
  • Agile and organized; must thrive in a fast-paced environment that requires multitasking and prioritizing responsibilities. Must demonstrate a methodical approach to work.
Required Skills:
  • Previous experience in writing training and process documents; technical writing a plus
  • Skilled and proficient in the use of various presentation and analytical tools necessary for the creation of visually and verbally engaging content.
  • Previous experience leading in-person and remote training classes
  • Excellent computer skills, ability to learn new systems with ease
  • Proficiency in Google Suite
  • Familiarity with Salesforce
  • Experience working with an LMS system
  • Experience working with a Knowledge Base or writing knowledge base articles.

Vacancy expired!

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