Vacancy expired!
Customer Success Representative
New Business Team
Houston, TX, USA
Homebase strives to create delightful customer experiences based on quality connections, market, and product knowledge. Our challenge is to make it super simple for local business owners and their employees to use technology to make managing teams easier.
What will you do?
As an early member of a growing CS team, youll work closely with our customers to help them get the most value from the product. You will be key in building the team, as well as in helping to develop the culture in our Houston office.
You will work with our team of Houston reps and provide a great conversational experience for our customers. You will help customers understand the best plan to fit their business needs and answer any questions on how to use our application. You will call our current customers to check in on them and ensure they are getting the most out of Homebase.
Who are you?
You set big goals for yourself and work hard to accomplish them.
Passion for building relationships with customers
Youre an entrepreneurial thinker who wants to have an impact on local businesses and the lives of hourly workers.
You are unafraid to generate and share ideas with the team and leadership.
Comfortable in a performance driven environment where your contribution will be recognized.
You enjoy working on a team and appreciate a coaching environment
Responsibilities
The first point of contact with Homebase customers via live chat, email, and phone
Assist new clients by providing training on how to use Homebase account and advise them on the best plan options for the business needs
Actively participate in team meetings and training
Remember the word Banana if you get invited to book an interview - this way we know you read the whole job post and arent spamming us.
Handle over 30+ conversations a day and meet weekly KPIs including Efficiency, CSTATS, Call Time, and Upgrades
Consistently utilize advanced listening, rapport, and closing skills.
Be an expert and up to date on all Homebase products and offerings
Requirements
1-2 years experience working in customer service (phone support, retail, restaurant or sales)
Very strong written and verbal communication skills. Being able to communicate clearly and effectively with customers to ensure their questions are addressed is key.
Experience working or interacting with various web and mobile apps; you are considered "tech savvy"
Comfortable in a performance driven environment where your contribution will be recognized
Organizational skills and the ability to be at work on time for your scheduled shifts.
Enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change.
The ability to pass a background check and drug screening
Sound like you? Apply Here -
http://app.joinhomebase.com/loc/new-6/job/customer-success-representative
About Homebase
Our mission is to make hourly work easier for local businesses and their employees. Today, more than 100,000 local businesses and 1,000,000 hourly workers rely on Homebase to better control the hours in their week and the dollars in their pocket. We are in the early stages of what we will accomplish as a company, and we are looking for equally ambitious people to join us. Based in San Francisco and Houston, Homebase is backed by leading venture investors Baseline Ventures, Cowboy Ventures, Khosla Ventures, and Bain Capital Ventures.
We are a values-driven group. Our values:
In Service - we take our commitment to our customers and each other very seriously.
No Day Wasted - we are moving fast and encouraging each other to do our best work.
Purple Standard - we always ask ourselves if weve done our best work for our customers.
We embrace diversity and are serious about building a team that represents a variety of backgrounds, experiences, perspectives, and skills. We know that an inclusive, respectful workplace makes us stronger and better.
Vacancy expired!