Vacancy expired!
- Be the IT subject matter expert and lead for the IT operations team and the business teams for assigned cross-functional processes related to Online Fulfillment processes (key processes include order management, sales, packing, shipping, payment, inventory, and reporting).
- Coordinate & lead the execution of special business events working with the service provider IT teams such as Big Deal Clearance / Liquidation Events, Black Friday, Hot Market and Holiday Season readiness.
- Collaborate and engage with the service provider IT teams to review the application maintenance and stability plans for the application portfolio to ensure that point of failures are addressed, risks have mitigation/contingency actions identified and problems are resolved.
- Review and ensure adequate monitoring and alert management of applications & key business processes.
- Review and analyze the incidents from the reports in ServiceNow and coordinate and drive actions on any exceptions to ensure closure.
- Initiate, review and validate Standard Operating Procedures (SOPs) for the applications and processes. Participate in the quarterly review of Run Books.
- Maintain the problem and enhancement backlog for the assigned area.
- Assist the IT application support manager in day to day support & operational activities. Propose technical and process improvements.
- Communicate on-going updates and report progress to the ASO manager on various activities. Prepare presentations, written recommendations and status reports.
- Ensure IT compliance and participate in control tests and audits
- Work in and contribute to an environment oriented to trust, open communication, transparency, creative thinking, and cohesive team effort.
- Duties may change; Team Member may be required to perform other duties as assigned
- 7+ years’ experience as an analyst in IT application development or support required
- 5+ years’ experience in Online Fulfillment Applications & related areas required
- 5+ years in the retail industry is a plus
- Must demonstrate a high level of understanding and knowledge of the systems & applications, integrations and data structures that support all cross-functional business processes in the Online Fulfillment Applications areas.
- Must have knowledge of business processes – eCom order management, sales, packing and shipping, payment, Buy Online Pickup in Store, Ship from Store, Ship to Store, Curbside Pickup, inventory, reporting and eCom TLOG processing.
- Familiar with different types of integration patterns, file formats, and message format (JSON, XML)
- Preferred experience in IBM Sterling Order Management System, Agile, FedEx, Loftware and Cognos or other comparable systems in the industry.
- Experience working in a managed service delivery model or IT operations preferred
- Working knowledge of tools including ServiceNow, Visio, JIRA, UC4, MS Office tools, power point preferred
- Working knowledge of application monitoring tools is a plus
- ITIL Process knowledge desired
- Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external
- Ability to work on multiple IT support & operations projects & activities and be able to plan, track and report progress
- Exceptional analytical skills, with problem-solving abilities and creative resolution skills
- Solid ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment
- Excellent time management skills and effectively manage a large volume of work
- Self-motivated, with the ability to meet and exceed position requirements under minimal direction and supervision
- Ability to operate professionally, effectively, and ethically as an individual contributor and member of a team
- Ability to influence and gain acceptance and approval of ideas, proposals, and solutions; ability to provide operational reports and written summary
- Excellent analytic skills with the ability to use key tools to dive deep and provide analysis consistently on serviced delivery performance and operational metrics
Vacancy expired!