Vacancy expired!
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. Job Description Responsible for developing into an expert in Disputes processes, rules, databases and interfaces. Runs all aspects of day to day production support, client support, and UAT / implementation activities for all semi-annual release install and any off-cycle implementation activities with assistance and oversight available. This role is based out of the Houston (TX) office. Responsibilities: • Ability to develop thorough knowledge of Disputes function to assist in managing day to day production support and provide troubleshooting assistance. • Assists in the development content and for participating in Dispute overview sessions with clients, primarily Issuers and Acquirers. • Assists in defining future content for the Dispute Rules Manual and assists in the development team in identifying changes which have rules impact. • Develops and delivers Disputes Overview training and communications for Operation Centers, Account Executives and Field Sales when applicable. Qualifications You'll Need The Basics • Bachelor's degree in Business or related field • In lieu of a degree, 4+ years of experience in payments, customer service, or management Bonus Points If You Have • 2+ years of experience in payments • Client facing experience/excellent verbal and written communication skills • Strong Excel and Tableau skills • EFT/disputes experience and knowledge What are you waiting for? Apply today!The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer (EEO is the law) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.Vacancy expired!