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Software Security Support Engineer
Job Description:Security Software Security Support Engineer Who we are: Micro Focus is one of the world's largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today's rapidly evolving marketplace. That's high tech without the drama. www.microfocus.com About the RoleAs a Software Security Support Engineer at Micro Focus Application Security, you will join an industry-leading organization in customer service and support, becoming engaged in the most advanced total customer experience excellence practices. You will solve various technical customer issues and answer service, product, technical, and customer relationship questions received through various customer support communication channels such us telephone, email, e-chat and ticketing system. You will also have the opportunity to collaborate across teams to drive improvements in achieving high levels of customer satisfaction. https://www.microfocus.com/en-cyberres/application-security for details on our Application Security portfolio. The Security Software Support Engineer will:- Analyze, diagnose, and resolve complex technical issues related to Fortify products in multi-tiered application environments using logs, reproduction, technical documentation and know-how.
- Perform static and dynamic application security testing with Fortify tools
- Proactively assist to avoid or reduce problem occurrence
- Keep detailed log of all customer interactions in case management tools
- Collaborate with cross functional teams to resolve customer issues, advocate product enhancements, bug fixes, provide feedback on important features, product gaps and supportability matters
- Develop, document, and publish best practice methods, knowledgebase articles and solutions
- Potential to participate in after hours or holiday emergency on call
- Bachelor's degree in Computer Science, Information Systems, or related fields, or equivalent experience
- Experience supporting OS (primarily Windows; Linux), application servers (Apache Tomcat, IIS, WebSphere)
- Advanced problem solving skills with the ability to quickly learn new technologies, research, diagnose and troubleshoot complex technical issues
- Technical knowledge in security engineering, system and network security protocols, authentication and security protocols and system development life cycle
- Experience with database technologies such as MySQL, MS SQL, Oracle and SQL queries
- Knowledge of network and web related protocols (e.g. TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, web servers
- General coding knowledge in Java, JavaScript, Python, PHP, .NET, C/Cand others
- Experience with SOAP, REST, WSDL, XML, JSON
- Strong verbal, written, and interpersonal communication skills with the ability to communicate technical information effectively in English and de-escalate customer situations, when needed
- Capable of working under pressure and multitask in a fast paced environment where priorities can shift quickly
- Resourceful in research and analysis, effectively drawing on technical knowledge and experience in combination with internal and external documentation to discover root cause and develop solutions
- Familiar with vulnerabilities and weaknesses related to OWASP Top 10
- Experience with vulnerability scanning tools
- Background or experience in object-oriented software development
- Background or experience in application security (SAST, DAST)
- Security certifications (CEH, CISSP, etc.)
- Up-to-date on latest security regulations, alerts and vulnerabilities
Vacancy expired!