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ID #19836843
State Texas
City Houstoncountytexas
Job type Permanent
Salary USD $55000.00 - $75000.00 per annum 55000.00 - 75000.00 per annum
Source Michael Page International
Showed 2021-09-18
Date 2021-09-17
Deadline 2021-11-15
Category Et cetera
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GTS Analyst

Texas, Houstoncountytexas, 77002 Houstoncountytexas USA

Vacancy expired!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

SummaryThe role endeavors to promptly resolve problems, troubleshoot and escalate while assisting the broader team in providing a stable, effective IT service to the business. The GTS analyst is part of a team ensuring the delivery of quality service and support in their day-to-day duties.

Client DetailsAt the heart of our business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

DescriptionThe main responsibilities are:

  • Global Technology support competencies including imaging of laptops and desktop
  • Collaborate with Management and take strong ownership on tasks & projects
  • Be available to support team members and provide constructive feedback
  • Proactively identify gaps and propose continuous improvement
  • Automatize and optimize manual tasks wherever possible
  • Effectively manage chases & escalations, and keep the Management & key stakeholders informed
  • Freely engage other IT teams
  • Take proactive actions to build team credibility and customer satisfaction
  • Consolidate processes
  • Ability to handle demanding customers and communicate at all levels including Executive Board Level
  • Ability to prioritize workload effectively while ensuring quality results and keep track of progress
  • Be cross-trained and up to date within the same region projects, processes and backlog

ProfileThe main qualifications are:

  • Ideally educated to degree level in IT and/or computing technologies
  • At least 4 years' experience in IT Support Analyst
  • Focused and results oriented with strong accountability and project management skills
  • Possess a committed and responsible attitude with focus on customer satisfaction
  • Customer focused and committed to improving all aspects of the customer experience
  • Excellent communication skills to build and drive positive working relationships both within the GTS team and at all levels of the business
  • Technical and customer support experience in a Pan European or Global company is desirable
  • ITIL Foundation Certification (preferred)
  • A broad level of skills across PC hardware and software systems including Windows 10, Active Directory, Windows Terminal Services, MS O365, Database Systems, Exchange, VoIP Cisco CUCM
  • Desirable skills in MacOS and SCCM knowledge

Job OfferCompetitive Salary + Additional Benefits

Vacancy expired!

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