Vacancy expired!
TTitle: Support Technician II
Functional Requirements Genuine interest in helping people and patience to support non-tech savvy end users. Attention to detail in handling and tracking technical issues. Ability to work well independently and coordination with other departments including operations, software development, business development, etc Able to speak to and support a multitude of customers, from operations to leadership Excellent verbal skills and presentation; both in-person and over the phone Excellent problem-solving skills and critical thinking Forward, independent thinker - able to look beyond 'break/fix' to 'permanent resolution' Able to stay organized amongst a diverse workload Self-driven and self-motivatedTechnical Requirements Intermediate knowledge of Windows Operating Systems and troubleshooting; win7/win10 Intermediate understanding of Enterprise/ITIL-compliant ticketing systems; Primarily ServiceDesk Plus or ServiceNow Intermediate understanding of networking; TCP/IP, DHCP, DNS Intermediate understanding of security permissions and how they are applied Intermediate understanding of mobile devices, primarily iOS Basic understanding of Office365 Management Basic understanding of MDM (Mobile Device Management - Meraki SM/MS Endpoint) Basic understanding of SIP/VoIPBase Duties 2nd line of support for all end-user incidents/service requests Filters and analyzes help desk tickets submitted via portal, email, sms, voice, etc. 2nd level of escalation, more in-depth troubleshooting knowledge required.o Break/fix (both remote & on-site)o Configuration issueso Software installations and in-depth configurationso Hardware repairExtended Duties Assist with coordination of on-site projects such as but not limited to;o Hardware refresheso Technology improvements Assists with the coordination of nation-wide projectsPOSITION REQUIREMENTS Assists in the management of company-owned mobile devices Assists with procurement of inventory as needed, either relating to PAR or growth Assists with new sites, site moves, acquisitions, and closings Other duties as assignedEducation/Experience Requirements 2+ Years Technical Support Experience High School Diploma Required Associates Degree Preferred - Technical Study a Plus ITIL Knowledge/Certification a Plus Other Technical Certs a PlusWe are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Vacancy expired!