Vacancy expired!
Citi Technology Infrastructure (CTI) provides the critical technical foundation for Citis operations and is responsible for delivering reliable IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citis workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.
Job OverviewGenerally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Exercises control over resources, policy formulation and planning. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.Responsibilities- Accountable for management of complex/critical/large professional disciplinary areas.
- Leads and directs a team of professionals.
- Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.
- Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity.
- Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions.
- Ensure that emerging risks identified are socialized with key stakeholders and mitigation strategies are in place.
- Identify areas of engagement based on level of investment, inherent risk, complexity of change and other risk factors
- Execute Risk Control coverage strategy, ensure appropriate risk mitigation actions are in place and escalate to senior management as appropriate
- Provide supervision of Risk Control team's efforts and assist with prioritizing and addressing roadblocks encountered
- Leverage reporting to identify trends, themes and areas requiring improved controls
- Drive Manager's Control Assessment monitoring, quarterly approvals and improvements required
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- Passion for Service Excellence
- Geeks out over Service Management, Command Center or SRE organizations
- Enjoys writing IT Policies and Standards
- Appreciates the value of Governance and partners with Regulatory agencies
- Experience bringing out the best in resources
- Using Lean Six Sigma concepts to optimize processes, reduce waste and improve through put bring you joy
- Consistently demonstrates clear and concise written and verbal communication
- Develops collaborative relationships formed from mutual respect and trust
- Ability to manage multiple activities and changing priorities and work under pressure to meet tight deadlines
- A thought leader and creative thinker
- Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.10 years hands-on experience in Service Management, Command Center or SRE organizations
- Excellent communication skills required in order to influence a wide range of audiences including senior technologists across the firm
- Works well with others, and overall a good human
- Bachelors/University degree or equivalent experience
Vacancy expired!