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Junior Desktop Support EngineerContract to Hire (W2 Only)Irving, TX (Hybrid)
Our client is looking for a Junior Desktop Support Technician to support and maintain all aspects of the Service Center's systems and employees. This will include but not be limited to face-to-face interaction with users, hardware and software tasks, 24/7 end-user support, and configuration support of Windows Desktop operating systems. The successful candidate will display excellent customer service skills, a desire to learn and experience with a ticketing system. MINIMUM QUALIFICATIONS: Bachelor s Degree or Associates DegreeOne-plus years of experience installing, configuring, troubleshooting and repairing computers and applications in a domain environmentPossess a passion for providing excellent customer serviceConfidence to interact with a wide range of people from clerical staff, network specialists, developers, senior management, and vendorsExcellent customer service skills required.Proficiency to read, write and communicate orally the English language, especially I.T. technical terms and concepts.Advanced math skills including: addition, subtraction, multiplication, division, percentages, ratio s, discounts/multipliers and probabilities.Ability to use Microsoft Word, Excel and Outlook.Competence to operate a personal computer, printers and external computer peripherals.Ability to set up personal computers Basic knowledge of installing configuring, monitoring and troubleshooting Microsoft Office products including O365.Working knowledge of anti-virus, anti-spam applications.Experience working with helpdesk ticketing systems.Eagerness and ability to learn other hardware and software as they become pertinent to the business needs.Proven troubleshooting skills.Basic understanding of networking.Organizational skills sufficient to ensure all calls are logged and follow-up is complete.Ability to answer telephones and provide courteous, prompt and efficient customer service.Ability to organize multiple work tasks and prioritize them to meet specific deadlines.Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visit to contact us if you are an individual with a disability and require accommodation in the application process.Vacancy expired!