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Job Details

ID #23744274
State Texas
City Irving
Job type Permanent
Salary USD TBD TBD
Source 7-Eleven, Inc.
Showed 2021-12-02
Date 2021-12-01
Deadline 2022-01-30
Category Et cetera
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Manager, Delivery Operation

Texas, Irving, 75014 Irving USA

Vacancy expired!

Overview

Who we are

Imagine working in a place where

continuous improvement and

innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the

entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to

better serve the needs of our customers.

Today we are

redefining convenience and the customer experience in big wayswe are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to

come make history with us.

How we lead

At 7-Eleven we are guided by our

Leadership Principles.
  • Be Customer Obsessed
  • Be Courageous with Your Point of View
  • Challenge the Status Quo
  • Act Like an Entrepreneur
  • Have an "It Can Be Done" Attitude
  • Do the Right Thing
  • Be Accountable
    • Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

    About This Opportunity

    Responsibilities

    The Delivery Operations Manager will be primarily responsible for supporting the operations functions for Delivery. This role would be instrumental in the growth of our delivery and expansion plan. Click and Collect project, leading and managing responsibilities of a field-based team of approximately 12 Digital Subject Matter Experts (SME) from across North America and other members of the digital operations team as necessary.
    • Manage daily reporting.
    • Provide weekly updates and costs per store to involved parties.
    • Maintain costs within the budget.
    • Lead, manage and develop a team of 12-16 operations leads and SME for digital projects.
    • Develop and implement the Delivery and Digital training program across US and Canada.
    • Coordinate and support national rollout of Digital Delivery, Click & Collect project, and support acquisition activity.
    • Implement a of work stream of Franchise Business Case for each segment of the national roll-out.
    • Support development and implementation of Digital Delivery, Click & Collect operational roadmap.
    • Manage the selection of all stores and equipment needed for Delivery, Click & Collect
    • Maintain and support close partnerships with procurement teams to manage all store equipment orders and fulfillment.
    • Manage quality of installations through verification and communication with installation teams.
    • Manage all communication to the field and keep alignment on rollout process with all involved parties.
    • Collect, analyze, and distribute feedback from field operations teams including but not limited to roundtables, phone calls, surveys and store visits.
    • Develop after action reviews for process improvements.
    • Maintain a weekly meeting cadence with field operations teams to support communication and alignment.
    • Assist in the development of the store-facing DCC application.
    • Assist in development of the projected labor model by partnering with analysts and performing on-site assessments including time and motion studies.
    • Assist in development of the store operations procedures.

    Qualifications

    • Bachelors/4 Year Degree or equivalent experience.
    • 5-7years relevant work experience.
    • Strong communication and interpersonal skills.
    • Strong presentation skills required.
    • Strong analytical and organizational skills.
    • Ability to manage multiple projects simultaneously and to deliver on time in a fast-paced environment.
    • Advanced Excel and PowerPoint skills. Vlookup/Pivot Tables a must.
    • Preferred experience in Retail, Delivery and Digital.
    #LI-NS1

    #LI-TH1

    #DCE-THA

    #DICE

    INDSJ711IT

    Vacancy expired!

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