Vacancy expired!
At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car. Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.Job DescriptionJob SummaryManages a staff of Loss Mitigation Representatives to ensure credit losses to the company are minimized. This position drives team performance while ensuring compliance with company policies and applicable state & federal laws.Job Duties
30% - Supervises and coordinates activities of staff engaged in Loss Mitigation activities.
20% - Manage vendors to ensure performance and compliance to company objectives and procedures.
10% - Plans, prepares, and devises work schedules according to workloads.
10% - Improves customer satisfaction and call quality by monitoring calls and providing feedback.
10% - Manages performance objectives of staff. Observes and evaluates performance, and provides and documents performance feedback through side-by-side coaching, goal setting and performance reviews.
10% - Communicates with other departments and management to resolve problems and expedite work.
05% - Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace.
05% - Participates in the interviewing of staff, and makes hiring recommendations.
Qualifications - Education and Work Experience
Education and/or experience equivalent to an Associate’s degree.
Four (4) years of collections/call center manager experience.
Previous automobile customer services experience a plus.
Experience managing bankruptcy vendors and/or departments
Knowledge of applicable state and federal laws.
Demonstrated knowledge of approved Loss Mitigation practices, policies and procedures.
Knowledge of impound and insurance; practices, policies and procedures
RequirementsExeter Finance LLC is an Equal Opportunity Employer.At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to provide options that make sense, getting customers behind the wheel of their car.Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with auto dealers, or supporting the company from its corporate offices, you will enjoy a nurturing, invigorating and positive work environment.We offer individually tailored compensation packages with competitive salary and benefits, plus training and development opportunities, team member recognition and awards, and so much more.As an equal opportunity employer, we’re committed to hiring talented people, including veterans and military family members, who share our commitment to deliver outstanding customer service where we value our people, performance and service by exhibiting a Culture of Excellence.
Vacancy expired!