Technical Program Manager

Job DescriptionWHAT WE’RE ABOUT:At Citibank, we believe in the bank of tomorrow and we believe in using the power of modern engineering technologies and practices to improve people’s lives. Our organization has been designed to supply our customers with the very best banking capabilities the financial services industry has to offer. We are creating world class customer experiences personalized to our customers powered by advanced analytics, an ecosystem of digital web and mobile product services that customers have available at their fingertips and API platform that partners and developers can use to provide even more services to the customer!WHAT WE ARE LOOKING FOR:Are you a high impact technical project/program manager who is an engineer at heart, love to collaborate across the organization to ship advanced analytics solutions that drive personalization, targeting, insights and decisions at scale? Are you technical? Are you a problem solver at heart? Are you passionate about helping those around you be more effective using advanced lean agile planning and execution techniques? Do you think about technology as a way to drive customer engagement and drive growth? We are looking for candidates that share our passion for tackling complexity head-on, to help build platforms that can scale through multiple orders of magnitude. As a Technical Program Manager, you will play a key role within engineering, driving huge projects that span the organization. You are accountable for the planning, execution, and delivery of projects from inception to completion, related to an existing technology product or program. You proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered. You operate between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. You are comfortable with ambiguity with a desire to create, iterate and improve.In this role, you will have the opportunity to demonstrate your technical chops, while defining and driving program initiatives and using your technical knowledge to work with the engineering teams to deliver. You will need to be a smart risk taker, who can deliver big ideas as well as transform them into scalable programs. This position has exposure to senior members of the organization, where you would be preparing documentation for senior executives and align roadmaps with organizational objectives.WHAT YOU WILL BE RESPONSIBLE FOR:You will be accountable for orchestrating the work of 1 or 2 scrum teams so that they deliver business value and execute on their roadmap with precision and high velocity.

You will partner with product owners on the team to ensure the team understands the work the team is accountable for delivering and the value to the organization.

Having understand what the team must deliver, you will partner with engineering leads on the team to explore the tradeoffs of various solution options, align on solution architecture and break down the engineering work needed to deliver.

You will have accountability to create believable and achievable plans based on engineering work and dependencies that generate confidence that that the team can deliver to committed dates.

You will have accountability to orchestrate execution across one more sprints to successfully ship features on time and under budget looking around the corner for blockers and proactively working with your team, partners and leaders to create visibility and remove them.

Be the scrum master for your team. Own planning, standups, demos, retrospectives and the execution of your sprints. Removes blockers and always find the path forward in challenging situations

You will have accountability for making sure solutions/software built is compliant with agreed SDLC process artifacts and required artifacts are produced and tracked in a timely manner.

Keep technical debt in check. Ensure teams are building using modern practices and tools. Recognize and act of your responsibility for driving change for the entire development community.

Cultivate operational excellence within your teams. Insist that your teams provide timely resolution of identified production defects. Understand service level agreements (SLA) and how your systems are performing in relation to them. Drive deep ‘5 Why’s’ analysis’ and drive corrective actions when failures impact external and internal customers and impact safety and soundness of bank.

Operate successfully in ambiguous environments.

Communicate upward and outward verbally and in writing.

QualificationsBachelor’s degree in a technical discipline (preferably computer science) or equivalent experience

4+ years of software engineering, systems engineering or business intelligence development experience, in addition to 1-2 years of project/program management experience working directly with business intelligence technical teams.

Understanding of one or more common business intelligence platforms – Teradata, Big data/Hadoop/Spark, data lakes, Machine learning using Python/Spark, Tableau, Real time streaming data using Kafka and data ingestion tools (Abnitio, Talend etc.)

Communication skills and experience working with technical management teams.

Organizational and coordination skills along with multi-tasking capabilities to get things done in an ambiguous fast paced environment.

Ability to motivate and focus a collaboration to reach challenging goals.

Interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.

Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations.

Experience planning, estimating and execution using lean-agile techniques. Knowledge of Jira required.

Education Level : Bachelor's DegreePrimary Location : NAM-USA-TX- IrvingJob Category : TechnologySchedule : Full-timeShift : Day JobEmployee Status : RegularTravel : Yes, 10 % of the TimeGrade/Level: C12Relocation: YesJob Family Group:TechnologyJob Family:Digital Technical Program ManagementTime Type:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.