Vacancy expired!
- Resolve Automation application issues on Windows and Linux with Root Cause Analysis (RCA). Create proactive measures to audit and remediate issues from occurring
- Automating team's manual work through scripting automation
- Driving productivity, recommending improvements, remediation and operational excellence using quality methodologies to identify opportunities for improvement.
- Work closely with other internal technology teams to ensure robustness, scalability, and global applicability of solutions
- Work with project teams and developers to ensure those teams understand compatibility with desktop and server platforms
- Identify and proactively resolve issues that could impact system performance, reliability, and usability
- Persuade and influence others through strong and comprehensive communication and diplomacy skills
- Create and contribute to processes for missing or new solutions that are implemented due to gaps
- Write Run Books/Knowledge Base articles for lower-level teams and conduct effective training sessions
- It should be noted that on occasions there may be a requirement for weekend coverage in support of our clients and other service desk projects. This role will be for various shifts and will be adjusted by manager as needs arise
- 5-7 years of relevant Platform OPS / Middleware support (Level 3 SME) experience on tools like Weblogic/WebShere/Tomcat/Apache HTTP/etc
- Experience in Monitoring of Linux & Windows Platforms hosting Servers, Databases & Applications using products like AppDynamics or other monitoring tools
- Experience in resolving Linux & Windows Platforms issues as part of Platform OPS/Middleware support
- Must have working experience & knowledge on ITIL Processes for IT service management (ITSM) to manage Incidents, Requests and Changes tickets
- Must have hands on experience in using ServiceNow & JIRA applications or similar ITSM Tools
- Must have knowledge of interaction with Product Vendors and managing Internal User expectations based on Vendor interaction to resolve issues within internal SLA
- Must have experience in interacting with Business users and Technology/Support users
- Experience with Product Patch Management and enabling monitoring tools (AppDynamics, Splunk etc.)
- Technical hands-on experience in Windows & Linux scripting with debugging knowledge is an added advantage
- Knowledge of BitBucket, Jenkin, RLM or other CI/CD tool integrations is an added advantage
- Platform/Middleware support of automation technologies like AutomationAnywhere, Boardwalk or Appian is an added advantage
Vacancy expired!