Helpdesk Service Desk job vacancy - Job Vacancies in USA

Vacancy expired!

Key Duties &

Responsibilities:Serving as the first point of contact for customers seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customers The Solution Desk Technician will create, maintain and monitor helpdesk tickets and insure they are properly entered into the Remedy Force ITSM platform.They will maintain a high level of technical proficiency in the area of personal computing, and application support through experience, on the job training, and formal IT training They will assist IT team members in research, implementation, configuration, and administration of the organization's computing system environmentRespond to technical IT assistance requests from the Remedy ticketing system Walk the customer through the problem-solving processDirect unresolved issues to the next level of support personnel Provide accurate information on IT products or services Follow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on proceduresDiagnose faults, issues and perform maintenance and/or escalate to ensure appropriate service levels are offered to the customers. Facilitate feedback and communications between the ITS team and DFW staff regarding support request status and training as neededMinimum of four-year experience in a technical support role and related field customer service experience.Experience in and working knowledge of PC hardware and laptop repair, networking, Microsoft Windows 10, remote client connectivity and software installation and removal. Exceptional customer serviceStrong analytical skills; able to assess and solve issues in a high-pressure environment Maintains a good understanding of IT industry trends.Excellent written and oral communication skills Ability to participate in after hours on-call supportProficiency in MS Word, Excel and other business software applicationsGood understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues

Vacancy expired!

ID	#31969164
State	Texas
City	Irving
Job type	Contract
Salary	USD Depends on Experience Depends on Experience
Source	SPI
Showed	2022-01-18
Date	2021-12-21
Deadline	2022-02-19
Category	Systems/networking
Create resume

Job Details

Helpdesk/Service Desk