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ID #42221989
State Texas
City Irving
Job type Permanent
Salary USD TBD TBD
Source 7-Eleven, Inc.
Showed 2022-06-02
Date 2022-06-01
Deadline 2022-07-31
Category Web/HTML/info design
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Account Manager

Texas, Irving, 75014 Irving USA

Vacancy expired!

Overview

Who we are

Imagine working in a place where

continuous improvement and

innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the

entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to

better serve the needs of our customers.

Today we are

redefining convenience and the customer experience in big wayswe are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to

come make history with us.

How we lead

At 7-Eleven we are guided by our

Leadership Principles.

  • Be Customer Obsessed
  • Be Courageous with Your Point of View
  • Challenge the Status Quo
  • Act Like an Entrepreneur
  • Have an "It Can Be Done" Attitude
  • Do the Right Thing
  • Be Accountable
    • Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

    About This Opportunity

    Responsibilities

    The Opportunity

    The Account Manager owns the overall relationship with restaurants, retailers and grocers that use our last mile delivery service. Activities & responsibilities include holding periodic business check-ins, making/implementing operational improvements, troubleshooting product related issues, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account. Account Managers have a broad scope, and jump in to help our partners wherever and however they can.

    Responsibilities

    • The Account Manager is responsible for a merchant's long-term retention, engagement and overall satisfaction.
    • Account Managers own the overall relationship with merchants and reports updates to sales managers, operations, and support teams
    • Activities & responsibilities include holding periodic business check-ins, making/implementing operational improvements, troubleshooting/reporting product related issues, recommending marketing strategies, and ensuring high levels of satisfaction and retention on the account
    • Work with partners to establish integral goals and key performance indicators for their business
    • Communicate with merchants via phone and email on an ongoing basis to monitor and support progress toward their business goals
    • Deliver quarterly business reviews that highlight key wins and areas of opportunity
    • Drive to reduce merchant churn, while identifying and supporting new store expansions
    • Advocate internally for how to best solve your merchant's objectives.
    • Manage pipelines of target partners in restaurant, retail and grocery
    • Nurture and grow existing partnerships

    Qualifications

    You Bring

    • You've proven to thrive in client-facing roles for at least 3 years
    • You have experience increasing customer satisfaction, retention, and product adoption for at least 3 years
    • You have an ability to understand and communicate operational processes
    • You have a demonstrated track record of empathizing with customer needs and adapting to meet their unique goals
    • You have knowledge of Excel (can maintain complex spreadsheets) and related data skills to create presentations
    • You have experience with sales to new and/or existing customers with the ability to upsell, cross-sell, promote and expand partnerships
    • You own client facing conversations and understand operationally what goes into correcting/improving customer experience

    What We Offer

    • Competitive base salary + bonus
    • Holidays and generous paid time off
    • Medical, dental, vision and life insurance
    • Relaxed dress code and hybrid / open office environment
    • A supportive culture that encourages health and personal improvement
    • A challenging and rewarding work environment with smart, great people to work with every single day.
    #LI-PG1

    #INDSJ711IT

    #DCE-PGU

    Vacancy expired!

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