Job Details

ID #40670924
State Texas
City Jerseyvillage
Job type Contract
Salary USD TBD TBD
Source Digital Intelligence Systems, LLC
Showed 2022-05-11
Date 2022-05-10
Deadline 2022-07-09
Category Et cetera
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Configuration Management Analyst

Texas, Jerseyvillage, 77040 Jerseyvillage USA

Vacancy expired!

  • Responsible for the administration of the Configuration Management Database (CMDB) within Service-Now to ensure integrity of version, function, and performance.
  • This position must drive continuous improvement through automated discovery and integration using tools such as ServiceNow Discovery, Service Mapping and SCCM (System Center Configuration Manager). Must have strong leadership and technology skills.

Essential Duties/Responsibilities:

  • Develop, administer, and document support of the CMDB.
  • Configure integration points between ServiceNow and other IT management systems.
  • Install, configure, and maintain multiple MID Servers.
  • Configure Discovery to find: Linux and Windows Servers, Network Devices and Applications
  • Extend Discovery with custom Probes and Sensors and/or Discovery Patterns
  • Remediate and prevent Duplicate CIs
  • Create new CI Classes as needed
  • Develop, execute, integrate, and maintain processes for improved data collection, data quality, data completeness and data integration in ServiceNow and related ITSM systems.
  • Ensure configuration data is available as needed to support other IT service management processes.
  • Navigate the Service Mapping user interface
  • Configure Service Mapping credentials
  • Configure Service Mapping to discover and model a business service from a top-down approach including all the applications, network devices, and servers that support it
  • Configure Service Mapping patterns that allow administrators to model proprietary applications and connections unknown to ServiceNow Service Mapping
  • Work with the Identification and Reconciliation Engine to understand how inserts and updates are performed to configuration items in the CMDB
  • Architect, design, and implement integrated solutions across ServiceNow, SAP, Event Management, Monitoring, DataPower, Identity Management, etc.
  • Design, develop, and maintain solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and other configurations required that support ITIL processes and ensure optimal performance of the ServiceNow system.
  • Performs migration of code between development and test systems to prepare for production system.
  • Create and maintain migration documentation.
  • Maintain code control log and validate code migration documentation, in accordance with audit and change control guidelines.
  • Document and submit change records to migrate code to PRD environment according to Change Management process requirements
  • Provide technical leadership and training, perform peer code reviews, and ensure the ServiceNow team follows development best-practices for Configuration Management
  • Responsible for ServiceNow code quality for Configuration Management
  • Attend regularly scheduled meetings to identify tasks or user stories that are "at risk" and provide support as needed
  • Work with management and key stakeholders to ensure best practice for design and test strategies for Development, QA and User Acceptance Testing
  • Troubleshoot software problems, implement bug fixes and perform root cause analysis on ServiceNow issues
  • Collaborate with other System Administrators and ServiceNow support concerning strategies and technical aspects of platform upgrades

Education/Certification:

  • Bachelor's or Advanced Degree in computer science or equivalent work experience
  • ServiceNow System Administrator Certification
  • ITIL Certification
  • ServiceNow Discovery and Service Mapping training or certification a plus

Experience:

Required:

  • 3 years of the following:
  • Configuration Management (CMDB) experience - architecture, data models, and skill to consolidate multiple data sources of configuration items
  • General IT Service Management experience developing processes, tools, and documentation using the ITIL framework as a basis for best practices
  • ServiceNow Discovery and Service Mapping implementations

Additional Desirable Experience:

  • ServiceNow Developer experience, other ServiceNow administration
  • Relational databases such as MS SQL Server a plus
  • General programming skills: python, J2EE framework, Unix shell, Windows PowerShell, open-source library such as AngularJS, jQuery, Bootstrap, CSS, etc.
  • Developing web-based user interfaces.

Digital Intelligence Systems, LLC (DISYS) is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Vacancy expired!

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