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Care Support CoordLocation: United StatesNewField: MedicalRequisition #: PS21713The Care Support
Coordinator serves as a catalyst for helping Aspire achieve its mission “to
develop the nation’s leading network of specialized physician practices that
provides the highest quality medical, emotional, and spiritual support to
patients and families facing a serious illness”. Our Care Support
Coordinators demonstrate compassion for individual needs, attention to detail,
and professional collaboration with other associates; all of which are critical
for the successful execution of this role.ResponsibilitiesWorking from a list of active patients,
make outbound calls to schedule in-home visits and ensure each patient
understands how they can benefit from services.o This includes identifying patients’ issues,
anticipating future needs, and building the relationship between the patient
and Aspire.§ Optimize routes for field practitioners to serve patients
in a way that balancepatient
and colleague satisfaction.§ Escalate patient
needs to the appropriate members of the care team.§ Demonstrate high quality patient
service at all times.§ Complete ongoing training and coaching
programs for further skills and knowledge development.§ Work collaboratively with our
field-based nurse practitioners and other associates within the Patient Care
Center.§ Accurately and concisely document
patient feedback and special needs during each call in our computer systems,
enabling our market-based clinicians to provide excellent care during each
appointment.§ May be requested to support and perform
other call types (inbound, enrollment) based on business demand.§ As a tenure, familiarity, and comfort
in the role increases, associates within the Care Support team can be afforded
new opportunities with additional patient workloads.Knowledge/skills/abilities§ An exceptional customer service
orientation featuring an empathetic, compassionate, and professional
demeanor in every interaction.
Remains positive and keepsforward momentum when faced with challenges
§ Demonstrates capacity to embrace
complex problems and arrive at effective solutions in a timely manner.
Strong oral and written andcommunication skills
§ Working knowledge of the healthcare
industry is strongly preferred§ Previous experience and success in a
telephonic customer service call center§ Strong data entry skills and ability to
navigate multiple computer screens§ Enjoys working in a team-based
environment with active collaboration with remote associates to maximize
success.§ Thrives in a fast-paced environment
that relies on the ability to multi-task and balance multiple competing
priorities, yet is still able to balance that energy and drive with sensitivity
and compassion.§ Maintains regular and punctual
attendanceEducation and experiencerequirements§ Bachelor’s degree in either a business or health
science field or at least 3 years of equivalent experienceAnthem, Inc. is ranked as one of America’s Most AdmiredCompanies among health insurers by Fortune magazine and is a 2018 Diversity Incmagazine Top 50 Company for Diversity. To learn more about our company andapply, please visit us at careers.antheminc.com. An Equal OpportunityEmployer/Disability/Veteran.
Vacancy expired!