Vacancy expired!
- Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering or relevant field of study preferred
- Minimum of 5 years in IT or related field with managerial or supervisory experience
- Demonstrated experience managing IT/eCommerce platforms, projects and team
- Strong technical knowledge of eCommerce, omni-channel, enterprise applications, and operating systems, network and mobile POS.
- Subject matter expert in planning, developing and implementing IT infrastructure, technology/network scalability management, security procedures and disaster recovery protocols.
- Detailed knowledge of various server operating systems, domain architecture, desktop & mobile engineering and store systems back-office.
- In-depth hands on experience with enterprise firewalls, online & store systems, inventory & merchandise monitoring, audit and logging applications, state-of-the-art monitoring tools
- Strong technical knowledge in providing 24/7 support, including a global remote user base
- Working knowledge of IT, Security, end to end eCommerce technologies and operations.
- Strong analysis capabilities and skills in structured problem solving.
- Strong program and service delivery skills.
- Deep sense of urgency and ability to identify and achieve quick wins.
- Ability to quickly learn new subject matter areas, assess operational maturity, establish KPI's and metrics and drive towards operational maturity.
- Great communications and collaboration skills.
- Over 8 years prior experience in IT Operations
- Over 8 years of leadership and management experience
- Required knowledge of Cloud Technologies, Web Sphere commerce or ATG
- Customer advocate and relentless passion to solve issues quickly.
- Experience in introducing metrics and data as a basis for operational analysis and decision-making
- Experience in introducing operational discipline into adhoc process areas. Experience with data centers, process and organizational change management.
- Experience in significantly and provable increasing maturity levels for IT and engineering operations processes.
- Experience in working with distributed teams and processes and driving them towards high levels of operational excellence.
- Manage system enhancements to the WebSphere platform and supporting e-commerce systems
- Build, maintain state-of-the-art IT operations for digital/eCommerce business
- Inculcate every day is holiday culture across board
- Build operations team as highly data-driven giving apt quantification for each ticket and business case handling
- Build and lead global 24/7/365 operation engineer team with focus on customer service with right competency, tool-set, culture, automation driven with agile manner.
- Develop, manage, measure, monitor and report on key operation service-level metrics, KPIs
- Develop and maintain a scalable organization with a well-documented road map, goals and objectives
- Responsible for IT operation processes to facilitate, enable IT & business team to deliver a high quality of service
- Representing IT operations, work collaboratively with the other departments providing IT operations services as well as enabling them with technology thought leadership.
- Manage the planning, documentation architecture, design, implementation and support of IT operations
- Build relationships with business partners to ensure IT ops and productivity goals are understood and exceeded
- Provide executive reporting, real-time updates to leadership, resonate & showcase holiday readiness at all times
- Maintain customer satisfaction (internal and external) while engaging day to day operations
- Strive for customer centricity excellence
- Prepare budgets and team objectives
- Use service desk best practices, ITIL, and problem management to drive continual process improvement culture
- Promote self-service tools, the request catalog and the knowledge repository as mechanisms to improve end-user satisfaction and reduce costs
- Perform trend analysis including competitors, and develop action plans for improving service timeliness, maintaining compliance & audit friendly and reducing costs.
- Stay abreast of trends in IT operations support, management, technologies, sourcing, policies, procedures and other external changes that could have an impact on IT services.
Vacancy expired!