Vacancy expired!
- Deploy Government-provided interoperable and integrated standard common user office automation desktop software as approved for use by the Army Golden Master program.
- Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support (as defined in the service catalog) for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel.
- Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed and assist with IAVA remediation.
- Install, configure, troubleshoot, relocate, and repair desktops, Personal Digital Assistant (PDA) devices, and printers.
- Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service.
- Troubleshoot Wireless Fidelity (Wi-Fi) and Government Furnished Equipment (GFE) provided broadband devices and VPN connectivity.
- Utilize network monitoring tools such as SolarWinds to monitor and proactively respond or alert appropriate support personnel.
- Submit daily systems reports and contact next level of support to escalate unresolved problems.
- Answer HELPDESK calls and utilized automated incident tracking systems to record work orders. Provide technical customer support.
- Configure, diagnose, reload, utilize troubleshoot and repair all Network Centric Enterprise Services (NCES) products.
- Configure, diagnose, reload, utilize troubleshoot and repair all messaging applications.
- Utilize Active Directory tools to manage and create objects in MS Server 2003-2016. Utilize remote tools to connect to remote desktops. Applications include SCCM.
- Support SIPRNET Token process to include filling the role of TA and ETA under the guidance of DA-PAM 25-2-13.
- Assist users during briefings and events with all collaborative tools, systems and media.
- Required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
- Have excellent customer service skills; project a positive image and professional manner always; ability to work within the confines of a set time schedule.
- Have knowledge and experience communicating desktop support concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation.
- Other duties as assigned
- Bachelor's Degree in Computer Science, Information Technology, or related discipline
- 7+ years of experience in desktop administration working equipment specifically.
- Experience maybe substituted for degree.
- Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M
- Must be a US citizen
- Have an In-depth knowledge of the most recent version of MS OS, MS Office applications (e.g., Win10, MS Office Suite 2013), and other common desktop applications such as Adobe Acrobat, Tumbleweed, etc. and ability to quickly learn unique GOTS applications.
- Have excellent customer service skills; project a positive image and professional manner always; ability to work within the confines of a set time schedule.
- Familiarity with backup and recovery software and methodologies
- Strong technical aptitude and ability to research & solve complex issues independently.
- Willingness and ability to learn new skills and apply them as needed.
- Ability to effectively communicate issues and resolutions to all levels of the organization.
- Ability to maintain confidentiality with sensitive customer and internal information.
- Must have valid driver's license
- Clean driving record
- Occasional use of company vehicle while on work site
Vacancy expired!