Vacancy expired!
- Provides basic technical support of desktop computers, thin clients, applications, and related technology.
- Assist customers with IT related users in a Service Desk setting, troubleshooting issues and resolving where applicable remotely.
- Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PC/Thin Client/MAC hardware, software, and equipment to ensure optimal workstation performance.
- Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems.
- Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines.
- Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment primarily over the phone.
- Provide customer assistance using Active Directory services and remote access tools.
- Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin client computers.
- Adheres to internal controls and reporting structure.
- Education/Experience: Associates degree or equivalent in related field AND 1 year Desktop support experience.
- Experience: 3 years of Desktop support experience.
Vacancy expired!