Vacancy expired!
As a part of the Tenet and Catholic Health Initiatives
family, Conifer Health brings 30 years of healthcare industry expertise to
clients in more than 135 local regions nationwide. We help our clients
strengthen their financial and clinical performance, serve their communities
and succeed at the business of healthcare. Conifer Health helps organizations
transition from volume to value-based care, enhance the consumer and patient
healthcare experience and improve quality, cost and access to healthcare. Are
you ready to be part of our solutions?
Welcome to the company that gives you the resources and incentives to
redefine healthcare services, with a competitive benefits package and leadership
to take your career to the next step!JOB SUMMARY Responsible for accurately scheduling diagnostic
procedures. Conducts physician office/patient interviews, and explains hospital
procedure guidelines and policies.
Coordinates with clinical departments on schedule modifications.ESSENTIAL DUTIES ANDRESPONSIBILITIESInclude thefollowing. Others may be assigned.
Responsible for obtaining complete andaccurate clinical, demographic and financial information during the schedulingprocess. Enters data in schedulingsystem or other applications. Providesthe customer with prep and other appointment instructions.
Follows guidelines for specialrequests/Stat/schedule modification procedures and coordinates communicationswith clinical areas to accommodate the customers’ requests.
Answers telephone calls according todesignated scripting for the scheduling process. Maintains positive customer service at alltimes, referring unresolved issues to appropriate supervisor.
Notifies customer of physician order,pre-authorization and other financial clearance requirements.
Performs functions of other PASUfunctions or registration when requested.
KNOWLEDGE, SKILLS,ABILITIESTo perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.
Minimum typing skills of 35 wpm
Demonstrated working knowledge ofsoftware/system/equipment/PCs.
Knowledge of function and relationshipswithin a hospital environment preferred
Advance Customer service skills andexperience
Ability to work in a call centerenvironment
Ability to receive and express detailedinformation through oral and written communications
Course in Medical Terminology preferred
High achievement in productivity.
Builds and maintains collaborativerelationships with both internal and external Clients that lead to moreeffective communication and a higher level of productivity and accuracy.
Identifies opportunities to improvepatient relations and shorten the time it takes to handle scheduling processes.
This position requires high-levelproblem solving and analytical skills, technical accuracy, excellentcommunication skills and the highest ethical standards.
EDUCATION /EXPERIENCEInclude minimumeducation, technical training, and/or experience required to perform the job.
High School Diploma or equivalent
1-4 year administrative experience inmedical facility, health insurance, or related area.
2 years in Patient Access/Schedulingpreferred.
Some college coursework is preferred
PHYSICAL DEMANDSThe physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
Must be able to sit at computer terminalfor extended periods of time
Occasionally lift/carry items weighingup to 25 lbs.
Frequent prolonged standing, sitting,and walking
WORK ENVIRONMENTThe work environmentcharacteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
Hospitaladministration
Can work in patient care locations whichinclude potential exposure to life-threatening patient conditions.
OTHER
Must be available to work hours and daysas needed based on departmental/system demands.
Resolves Physician's office and Patientissues. May experience extreme patientvolumes and uncooperative Patients.
Job: Conifer Health SolutionsOrganization:Title: Scheduler Rep I Full Time Mon to Fri at CHI St Lukes Memorial in Livingston TXLocation: TX-LivingstonRequisition ID: 1905019817
Vacancy expired!