Job Details

ID #3265739
State Texas
City Mcallen / edinburg
Full-time
Salary USD TBD TBD
Source Texas
Showed 2020-01-25
Date 2020-01-23
Deadline 2020-03-23
Category Technical support
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Computer Support Technician (McAllen)

Texas, Mcallen / edinburg 00000 Mcallen / edinburg USA

Vacancy expired!

Job Description -

As an IT Technician, you will be required to provide support for a wide range of technical issues relating to the small and medium business markets. This post involves performing troubleshooting of issues relating to hardware, operating systems and applications, and providing an appropriate level of advice on technical issues to non-technical personnel. You will be required to handle customer trouble tickets from initial receipt/assignment to resolving the issue which may involve traveling to site. Resolving issues will also require detailed and play by play documentation to ensure effective communication between the technician team and management. The successful applicant will report directly to the IT Manager and will work with him and the rest of the team closely to ensure SLA's are met and issues are resolved in a timely fashion.

Required Experience/Education -

Certifications (A+, Network+, MCSE, CCENT, CCNA, etc) are preferred

5 Years of experience in resolving technical issues

Associates degree in related field preferred

Very good knowledge of all current Windows Operating Systems

Very good knowledge of basic networking concepts and Windows network technologies

Very good knowledge of computer hardware

Knowledge of Windows server features and functions

Very good understanding of Windows Office applications

Good understanding of web based technologies (cloud)

Experience in using Apple computers/devices desirable

Extremely good customer service skills

Responsibilities -

Answer the phone and deal with new tickets as they come in

Have high quality and friendly interactions with customers in all circumstances

Resolve technical issues with customer's PC's, servers or peripheral devices. This will involve having a good working knowledge of:

Microsoft operating systems

PC hardware

Common peripheral devices such as printers, scanners, switches, etc. . .

TCP/IP networking

Internet technologies

Common office applications

Travel to customer sites and deal with resolving technical issues, this may involve transporting customer equipment (PC's, routers, servers, etc. . .)

Resolve technical issues remotely using our remote support software

Document and track progress of work on all tickets via ticketing system

Represent TagleRock Technologies, LLC in a professional manner

Must have excellent self-management to take initiative and manage time effectively

Provide technical advice or minor training to customers when necessary

Keep technical documentation up to date by updating when necessary

Occasional evening, weekend and holiday work required when necessary

Valid driver's license is required

Reliable transportation to and from work required

Must be willing and able to take personal vehicle to client site if necessary.

Send all resumes to: info at taglerock dot com with the subject line TECH POSITION (( DO NOT CALL OR YOU WILL BE DISQUALIFIED))

All potential hires are required to take a computer competency exam.

Vacancy expired!

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